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ROUTEWARE MASTER SALES AND <br />LICENSE AGREEMENT <br />This document lists the terms and conditions under which Routeware, Inc., a Delaware corporation <br />with offices located at 16525 SW 72nd Avenue, Portland, OR 97224 ("aatpre "), is willing to sell <br />products and services to the entity listed in an Order Form issued by Routeware ("gstornr"). <br />Together with an Order signed by Customer, these terms and conditions form a "Master <br />g�e,ern„ant" with respect to the Products and Services listed in the Order. The signing of an Order <br />or issuance of a Purchase Order by the Customer and/or use of Services, having had the <br />opportunity to read these terms and conditions, shall be deemed conclusive evidence of the <br />Customer's acceptance of the terms of the Master Agreement. <br />TERMS AND CONDITIONS <br />1. GENERAL ORDERING PROCESS <br />1.1 Ordering. From time to time, Routeware may sell to Customer hardware products <br />(including all on- board computers and peripheral devices, such as the RCore devices) ("M-i, .r . rqN") <br />and software products ("5pftwgra") (together, Vrodfct "), and related Support (as defined in <br />Section 2) and/or other installation, support, consulting, software development, or disaster recovery <br />services (collectively," ge Micle_s"), all pursuant to an authorized order form issued by Routeware that <br />is signed by Customer (an "Order"). Together, an Order and these terms and conditions form a <br />" aster rc eN hereinafter "A reernent�", between Routeware and Customer regarding the <br />Products and Services subject to the Order. <br />1.2 Delivery and Acceptance. Routeware will use reasonable efforts to meet the delivery <br />dates for Products and Services that are specified in an Order. All Product shipments are delivered <br />F.O.B. Destination ("Customer's facility), with title and risk of loss passing at that time. For Products <br />to be installed by Routeware, acceptance does not occur until, the sooner of: the system go live <br />event including the successful sending of routes to the drivers with implies hardware and software <br />acceptance; or successful acceptance testing has been completed during a mutually agreed upon <br />testing period. For Products that are not installed by Routeware, acceptance is deemed upon <br />delivery. <br />(c) Payment Terms. Each Order sets forth the amounts due for all Products and Services that it <br />covers (the "Fees"). Unless otherwise stated in an Order, Customer will pay all invoiced Fees in <br />United States Dollars within thirty (30) days following invoice date. Any Fee not paid when due will <br />bear a late payment charge of 1.5% per month compounded daily from the due date until the date <br />paid, or such lower rate as allowed by applicable law. All Fees are non-refundable. Customer will <br />reimburse Routeware in full for any and all collection costs incurred by Routeware. Routeware may, <br />at its option, delay the delivery of Products and/or suspend Services and Support until all overdue <br />Fees and late charges have been paid in full. If Routeware permits delayed payment or otherwise <br />finances any purchases of Products by Customer, (a) Customer grants to Routeware a first priority, <br />purchase money security interest in such Products as collateral until payment is made in full, (b) <br />Routeware will enjoy all rights and remedies available to it with respect to such collateral under <br />applicable law, Customer will take all steps reasonably requested by Routeware to facilitate such <br />security interest, and (d) Customer will not transfer nor permit any other security interests or liens <br />to be applied to such Products until payment is made in full. Customer is responsible for all <br />applicable taxes and will reimburse Routeware for the same. <br />