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SERVICE IMPLEMENTATION SCHEDULE <br />Dear _City of South Bend, <br />In line with our "Do it right the first time philosophy", our goal is to ensure that your new UniFirst managed program gets <br />off to a very smooth start. To support this goal we are to cover this list of the steps we will work through together. <br />The following steps will be taken to ensure a smooth start to your uniform program: <br />ACTION SCHEDULED DATE <br />❑ Target Installation Date _January 2"d, 2020 <br />❑ Service Commitment Established (Minimum 4 Weeks Prior) _Week of Nov. 111h <br />❑ Try -for -Size Completion & Site Survey (Week of Service Commitment) _Week of Nov. 11th <br />0 Order Verification and Service Details (Week Following Try -For -Size) _November 18th <br />Garments and Emblems Ordered (Week of Order Verification) _November 19th <br />Route Sales Representative Introduction (1+ Week Prior to Install) —December 23rd 2019 <br />Installation of Product, Repair System, <br />accessories, and any related Service Systems, _January 151 & 2"d <br />Confirmation of Satisfactory Installation Week of Installation <br />El First report to ensure that service meets expectations Executed by DSM <br />❑ SCHEDULED GOODWILL VISITATIONS (Customer Service Reports) <br />o Location Manager and Service Director <br />Your Personal Service team of District Service Manager, Customer Service Representative, and Route <br />Sales Representative are always available to you should you have any questions, concerns, or needs. <br />o Service Director— Chad Walden — Chad_Walden@UniFirst.com <br />o District Service Manager — John Jones — John_Jones@UniFirst.com <br />o Customer Service Representative— Michael Wright— Michael_Wright@UniFirst.com <br />