Professional Services Agreement - Invoice Cloud, Inc - Credit Card Payment Processing for Utilities

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Invoice Cloud provides marketing support that our City of South Bends can use to promote the EBPP and IC payment solutions to its Payers, at no charge. Invoice Cloud's marketing group will schedule a 1-hour conference call to review Invoice Cloud's recommended best practices for promoting the service. Sample templates will be provided for each item and customizations can be made upon request. The marketing collateral that Invoice Cloud provides may include: • Bill Inserts • Newsletters • Envelope Teasers • Pay Button Link • Posters with Acrylic Stands for Payment Counters • Business card sized take -away cards with QR code • Local cable/TV station announcement 11. Cloud lVRConnect'" The Cl ............ IC CloudlVRConnect allows City of South Bends to accept payments via our interactive voice response system. It provides customers with 24-hour access to account status and billing information (total balance due, past due amount, last payment made, next billing date etc.). The following options are available: • Provides for a toll -free call and a caller ID number set by the City of South Bend • Supports messaging in both English and Spanish • Provides for a customizable initial greeting (includes City/County/Company name) — all remaining prompts are standard • Ability to pay with credit card (Visa, MasterCard, Discover, American Express), debit card, or eCheck (ACH) • Replays information with Invoice Cloud generated confirmation # 12. CloudSMSConnectT" The IC CloudSMSConnect allows City of South Bends to accept payments via SMS text messaging. The following options are available: • Provides interactive registration and service sign-up confirmation • Sends notification when new bills are available for payment • Ability to pay with credit card (Visa, MasterCard, Discover, American Express), debit card, or eCheck (ACH) • Allows for payment utilizing a stored -payment method 13. CloudStoreTM The IC CloudStore allows City of South Bends to accept payments for non -invoiced services like books, t-shirts, etc., fire, police, building permits, or activity programs. The following options are available: • Accept electronic check and or credit/debit cards. • Customer receives immediate email confirmation of payment. • Department receives email notification of purchase event for instant fulfillment services. • Ability to apply convenience fees, if required. • Reporting by service type. • Linked to City of South Bend branded payment portal. • Each service type can have its own online registration form. • Can be setup to accept payments over the counter. 14. Online Bank Direct'" IC Confidential - Invoice Cloud SOW MASTER - 2018-01-02 Current South Bend IN City of South Bend