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A <br />f <br />a. Describe the steps in your firm's performance contracting process and describe your firm's <br />project management approach as it applies to each step. <br />Ameresco's approach to implementing an innovative ESPC partnership with our clients is a four -phase <br />process. We will be the institution's partner for the entire process and for the long term thereafter. <br />Detailed Utility Audit <br />Ameresco will collect data during the development stage that will paint an accurate picture of existing <br />conditions, etc. in the facility. Interviews with staff members who have intimate understanding of the <br />facility will work to clean up the data. This will be coupled with a review of recent expenses and utility <br />data to drive project prioritization. <br />Engineering & Design <br />Ameresco's engineering approach for this project derives from these basic guidelines and factors: <br />y The Client's "Building Needs Assessment" report <br />Which solutions will maximize energy and water savings? <br />Which solutions are financially feasible for the Client? <br />�= Which solutions create the desired working environment while being cost-effective? <br />y Which solutions will be easier and more cost effective to maintain? <br />y Which solutions present the least obtrusive installation conditions/liabilities? <br />Which solution provides the Client with the greatest long-term value? <br />Construction/Installation <br />Ameresco's comprehensive approach to managing an energy project is designed to ensure that we <br />deliver, to the City, the maximum value for the lowest possible cost. Ameresco's commitment to <br />implementing a high quality and successful energy project that will meet the City's expectations is <br />evident in its project management approach which focuses on safety, cost, and timeliness all the while <br />communicating clearly to the City through regular project update meetings. <br />After project completion, we stand by our commitments to the City. Our approach to Quality Assurance <br />derives from our philosophy of doing business. Ameresco's quality policy states that "we will attain <br />100% customer satisfaction by providing our customers with value-added innovative solutions <br />which perform to the customer's requirements every time." Various quality control processes are <br />deployed to ensure high quality in each of these metrics. <br />Commissioning <br />ASHRAE segments the commissioning process into eight steps which Ameresco follows on all of their <br />projects. These steps include: <br />Predesign; Design; Bidding; Early Construction; Static Inspection Start -Up; Functional Performance <br />Testing; Training Documentation; Continued Training <br />Training <br />Training sessions will include a review of the overall installation and performance history so that <br />everyone understands the benefits of the program. Documentation will include review of O&M manuals, <br />Cuty. of South Faired — August 27, 2019 25 8. Project j'tnanagortuant Approach <br />Tage content is subject to Confiden9iality Restrictions" <br />