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Software License Agreement <br />This Software License Agreement (this "Agreement"), effective as of July 1 , 20 19 (the "Effective <br />Date"), is by and between THE HOUSING PARTNERSHIP NETWORK, INC., a Massachusetts nonprofit <br />corporation with its principal place of business located at 1 Washington Mall, 12th Floor, Boston, MA 02108 <br />("Licensor") and The City of South Bend a <br />Indiana City Government <br />with offices located at 227 W. Jefferson Blvd. 14S South Bend, Indiana 46601 ("Licensee"). Licensor and Licensee <br />may be referred to herein collectively as the "Parties" or individually as a "Party." <br />WHEREAS, Licensor desires to license the Software described in Exhibit A attached hereto to Licensee; and <br />WHEREAS, Licensee desires to obtain a license to use the Software via Salesforce.com ("Salesforce") for its <br />internal business purposes, subject to the terms and conditions of this Agreement. <br />NOW, THEREFORE, in consideration of the mutual covenants, terms, and conditions set forth herein, and for <br />other good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, the <br />Parties agree as follows: <br />1. Definitions. <br />(a) "Action" means any claim, action, cause of action, demand, lawsuit, arbitration, inquiry, audit, notice of <br />violation, proceeding, litigation, citation, summons, subpoena or investigation of any nature, civil, criminal, <br />administrative, regulatory, or other, whether at law, in equity, or otherwise. <br />(b) "Authorized User" means an employee or contractor of Licensee who Licensee permits to access and use <br />the Software and/or Documentation pursuant to Licensee's license hereunder. <br />(c) "Documentation" means Licensor's user manuals, handbooks, and/or installation guides relating to the <br />Software provided by Licensor to Licensee either electronically or in hard copy form/end user <br />documentation relating to the Software. <br />(d) "Fannie Mae" means the Federal National Mortgage Association. <br />(e) "Intellectual Property Rights" means any and all registered and unregistered rights granted, applied for, <br />or otherwise now or hereafter in existence under or related to any patent, copyright, trademark, trade secret, <br />database protection, or other intellectual property rights laws, and all similar or equivalent rights or forms <br />of protection, in any part of the world. <br />(f) "Nonpublic Personal Information" means personally identifying information, or other information, <br />disclosed by Licensee or any Authorized User, or which Licensor or Salesforce acquires, accesses, or <br />derives in connection with Licensee's use of the Software and Documentation, that either individually or <br />when combined with other information, could be used to derive information specific to a particular <br />individual, such as that individual's identity, social security number, driver's license number, telephone <br />number, credit or debit card number, address, e-mail address, account information, payroll information, <br />financial information, health information (including, but not limited to, "Protected Health Information," or <br />"PHI," as defined under HIPAA), employee identification number, criminal or employment history, place <br />of birth, mother's maiden name, biometric records, or other factors specific to that individual's physical, <br />mental, economic, financial, or cultural identity. <br />(g) "Permitted Use" means the use of the Software by an Authorized User for the purpose as outlined in <br />Exhibit A. <br />(h) "Referred Housing Professionals" means the mortgage counselors, lenders, and brokers who have been <br />registered users of Fannie Mae's Home Counselor Online software ("HCO") referred by Fannie Mae to <br />