Software License Agreement & First Addendum to Agreement - The Housing Partnership Network Inc - HUD Client Management System

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EXHIBIT A 1. Description of'Software: The software known as "Launchpad" developed by Licensor, being a HUD -approved client management system ("CMS") for housing counseling agencies. The Software version described in this Agreement is 1.0. The "Permitted Use" of the Software is as follows: As a managed package application, the Software performs a group of coordinated functions intended to streamline the work of housing counseling professionals, including the ability to submit HUD 9902 reports through the HCS web application and to facilitate the retrieval of Consumer Reports by communicating and exchanging data between Licensee and consumer reporting agencies. The Software operates on the Salesforce Software as a Service ("SAAS") platform and is distributed by Licensor to Licensee for installation into the Salesforce Instance. 2. Fees: Licensee shall pay Licensor the Fees in the amount of 2 Licenses: $900 (per year for 2 years) within thirty (30) days of the Software being installed in the Salesforce Instance. Renewal Fee: On or before ninety (90) days prior to the expiration of the then -current term, Licensor shall endeavor to provide Licensee with written notice of the Fees due for the next Renewal Term (the "Renewal Fees"). Unless terminated in accordance with Section I I (a) of this Agreement, Licensee shall pay to Licensor such Renewal Fees annually on or before the commencement of the applicable Renewal Term and in accordance with the payment requirements set forth in Section 5(a) and this Exhibit A. Additional Authorized Users Fee: In the event that there are more than five (5) Authorized Users (as indicated in Section 3 below), Licensee shall pay Licensor an additional fee of $17 per each additional Authorized User, payable on the earlier of (i) thirty (30) days of the Software being installed in the Salesforce Instance, (ii) renewal, or (iii) thirty (30) days of adding Authorized Users. One-time Onboarding Fee: HCo User $o Data Migration Fee: HCo data migration: $o 3. Support: payable at execution of this Agreement. payable at execution of this Agreement A. Technical support for Service Requests will be available to Licensee. Service Requests will be evaluated upon receipt and will be prioritized for resolution and/or escalation based on the impact and urgency of the Service Request as determined by the Customer Service Representative according to established guidelines of Licensor. Licensor shall use commercially reasonable efforts to provide Licensee with confirmation of receipt of all Service Requests within 2 hours if submitted during regular business hours: Monday through Friday from 8:00 am to 8:00 pm Eastern Standard Time. B. Definitions of terms used in this Section 4: "Customer Service Representative" means the customer service representative designated by Licensor, as may change from time to time. "Service Requests" mean requests from Licensee for information, advice, or access to a service or functionality of the Software or for Standard Changes, including without limitation requests for Salesforce user account creation requests, report requests, and application administration requests relating to the Software. "Standard Changes" mean changes which Licensor deems to be "pre -approved." 13