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Records and Accounts <br />PSM shall maintain accurate records and accounts of all transactions relating to the Services performed by it <br />pursuant to this Agreement, <br />Exam Arrival Time <br />To optimize the service provided to South Bend Fire Department personnel, we request that you send your <br />personnel 15 minutes prior to their appointment time. <br />When Running Late <br />If your personnel are running late for their appointment(s), please call your client manager whose name and <br />number is listed on the signature page. This will ensure that appropriate arrangements may be made at PSM to <br />accommodate your personnel or potential rescheduling. <br />Cancellations <br />Cancellations should be made at least 3 days (1 shift for fire departments) prior to the scheduled appointment. <br />This enables PSM with enough notice to offer the appointments to another department and properly prepare. <br />Liability and Indemnification <br />PSM shall have no liability whatsoever to South Bend Fire Department for any error, act or omission in <br />connection with the services to be rendered by PSM to South Bend Fire Department hereunder unless any such <br />error, act or omission derives from willful misconduct or gross negligence. <br />Insurance <br />PSM maintains insurance to protect it and South Bend Fire Department from the claims set forth below which <br />may arise out of or result from PSM operations under this Agreement, whether such operations be by PSM or by its <br />subcontractors or by anyone directly or indirectly employed by any of them, or by anyone directly for whose acts <br />any of them may be liable: <br />1. Claims under Workers' Compensation and Occupational Disease Acts, and any other <br />employee benefits acts applicable to the performance of the work; <br />2. Claims for damages because of bodily injury and personal injury, including death, and; <br />3. Claims for damages to property <br />PSM insurance shall be not less than the acceptable industry standards for the performance of medical and <br />occupational health -related services. <br />Confidentiality <br />PSM agrees to hold in strict confidence, and to use reasonable efforts to cause its employees and representatives <br />to hold in strict confidence, all confidential information concerning South Bend Fire Department furnished to or <br />obtained by PSM in the course of providing the agreed -upon services. PSM will not disclose or release any such <br />confidential information to any person, except its employees, representatives and agents who have a need to know <br />such information in connection with PSM performance under this Agreement or by the express written consent of a <br />South Bend Fire Department employee. <br />Proprietary Information <br />PSM asks that all information provided within this document be held confidentially and not shared with any related <br />providers, those organizations who could be considered competition to PSM, other fire or law enforcement <br />organizations, or unnecessary personnel within the South Bend Fire Department. <br />Termination for Convenience <br />Either PSM or South Bend Fire Department may terminate this Agreement at any time by giving thirty (30) days <br />written notice. PSM shall be entitled to payment for deliverables in progress, to the extent the work has been <br />performed satisfactorily. <br />F: marketing/Goldmine templates 3 of 4 <br />