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Problem Solving Using PDCA, A3, and Root Cause Analysis <br />In this course, participants will learn about the Plan, Do, Check, Act (PDCA) problem solving method. In <br />addition, participants will learn about problem solving tools and activities, including A3, root cause analysis, <br />process mapping, cause and effect diagrams, error proofing, and others. Using a variety of real -world scenarios <br />and hands-on activities, participants will practice implementing problem -solving methods and tools. <br />Objectives: <br />- Define "problem" and identify problem -solving skills. <br />- Identify barriers to problem solving. <br />- List the benefits of using a structured problem solving method. <br />- Describe the goals of each Plan -Do -Check -Act (PDCA) step and activities that take place during each step. <br />- Define "root cause" and distinguish between root causes and symptoms. <br />- Document PDCA activities on an A3 template. <br />Intended audience: manufacturing personnel at all levels who want to learn a methodical approach for problem <br />solving or personnel who want to improve their existing problem -solving skills. <br />Value Stream Mapping <br />In this course, you will learn how to create a value stream map (VSM) of current -state and future -state <br />processes. Value stream mapping is a lean technique that allows you to document, analyze, and improve the <br />events that take a product or service from its beginning through to the customer. This technique helps the <br />manufacturer understand the total flow of the value stream, see the sources of waste, determine common <br />language about the process, show links between information and processes, develop an improvement plan, <br />and prioritize activities. Through creation of a VSM, you will learn how to eliminate the waste in the system <br />and achieve dramatic improvements to your processes. <br />Objectives: <br />- Define "value stream" and "value stream map." <br />- Describe the purpose of value stream mapping and how it relates to lean manufacturing. <br />- Describe a basic process for value stream mapping. <br />- Create a value stream map for a specified process. <br />- List the characteristics of a lean value stream. <br />- Identify potential improvements to a value stream map. <br />Intended audience: manufacturing personnel, including technicians, engineers, and managers. <br />Value Stream Mapping, A3 Review, Project Selection <br />Review each company's value stream map and A3; discuss specifics of possible projects to be selected. . <br />Purdue MEP Center mep.purdue.edu 800-877-5182 Project #18674 Page 9 <br />