2018 Annual Report of the Information and Technology Committee

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O� I J 1111� PEACE v .. se 1865 Tim Scott 1ST District Council Member Common Council President We received a $100,000 grant and we have been testing how to connect third (3rd) shift and second (2nd) shift with unmanned transportation. We are measuring how that improves people's ability to retain their jobs. We also received $500,000 as a Community with the Wal-Mart and Google Foundation in partnership with the Drucker Institute to develop an understanding of life-long learning. Mr. Garces went on,we've completed eight (8) performance improvement meetings. We have a draft Drone policy. We want to make sure that as we start using drones as part of City services that they are compliant with the FAA. We've also done some analysis on credit card fees so we make sure we are maximizing efficiency on the payment of utility bills and what not. We also supported the launch of Community Paramedicine with the Fire Department. Mr. Garces went on, Infrastructure, again, are the folks that maintain all the servers and the network to connect all forty-five (45) locations. We completed a big upgrade of the Morris wireless network. Some of the shows are requiring more connectivity so we installed eighteen (18) new access points plus what was already there. We have also done some pretty significant upgrades with the Police Department. We have made some big improvements to our cyber security system. Mr. 0' Connor stated, I would like to offer a brief update on PSAP. As you know, last year,we spent a lot of time operationally getting to learn the new system.This year, we are focusing more on the GIS which is the mapping. Every CAD System today is very much dependent on the mapping and address verification. A reoccurring issue was getting addresses to verify. If they verify automatically, it speeds up the dispatch time which is always a good thing. We have most recently been correcting any errors that a dispatcher may identify. We have a weekly update schedule for that. We just finished two (2) different analyses of the GIS data. One (1) was provided by an unbiased third (3rd) party called GeoCom.They do analysis for multiple CAD Systems.They did one (1)for our TYLER System.They identified several areas of improvement and changes we can continue to make.There was another assessment done by Motorola.That is a direct competitor to TYLER but one (1) the center has been having some conversations on.That one (1) was geared more toward if the center was to be on the Motorola System. We can't really act on those, per se. Yes it is good information but I would say after seeing both analysis, the one ( 1) that GeoCom did for our TYLER System identified, most likely, everything that was on the Motorola one ( 1) and even more.The City of South Bend,the City of Mishawaka and the County have all been working collaboratively to do that. South Bend has taken the role of project managing it because there are a lot of tasks. August 13th, 2018 227 W.Jefferson Blvd.Rm.441 Office: (574)235-5983 FAX: (574)235-5575 County-City Building South Bend,IN Voicemail: (574)235-5980 TDD: (574)235-5567 46601- 1830 Cell: (574)538-1936 Email:TSCOTT@SOUTHBENDIN.GOV