Service Agreement - Digital Defense Incorporated - Frontline Advanced Self-Directed Scanning

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Constraints & Exclusions Clients may access their testing results via the secure Frontline.Cloud suite. Digital Defense will configure the Frontline.Cloud suite to support the services ordered by the client. Clients are only able to scan systems and/or networks connected to the IP addresses provided in the PAQ and covered under the services contract. Digital Defense provides vulnerability remediation support material with the services via the Frontline.Cloud suite, but the actual remediation of security vulnerabilities is not included with the services. Results Availability Clients may access their testing services results for one year following the completion of their contract. Digital Defense will archive test results after one year, but can make these available to the client for an additional charge. However, Digital Defense strongly recommends clients download and archive older reports to avoid this unnecessary expense. Logistics Digital Defense performs the services from a Digital Defense Secure Network Operations Center (SNOC), rather than sending security analysts to your site, in order to minimize disruption to your normal business operation and to eliminate the significant travel and living expenses typically passed through to you by organizations using traditional consultant techniques. Digital Defense makes the Frontline.Cloud suite available to service clients at the end of the Build Phase mentioned previously. The client is free to determine the extent to which the client utilizes the system, subject to the service frequencies selected and ordered. Digital Defense makes the necessary RNA device(s) available to the service client during the entire term of the contract. Upon contract termination or expiration, the client will return all physical RNA devices to Digital Defense and/or destroy all virtual RNA images. ADDlicable to all Consultant, Services Responsibilities At contract execution, the contracting organization will complete a Pre -Assessment Questionnaire (PAQ) that provides the information Digital Defense needs to provision access to the Frontline.Cloud suite to retrieve engagement results. Digital Defense then provides access to engagement deliverables via the Frontline.Cloud suite upon conclusion of each service. Results Availability Clients may access their testing services results for one year following the completion of their contract. Digital Defense will archive test results after one year, but can make these available to the client for an additional charge. However, Digital Defense strongly recommends clients download and archive older reports to avoid this unnecessary expense. Logistics The client is free to determine the extent to which the client utilizes the system, subject to the service frequencies selected and ordered. LAujOA vlonc Inc, f2H,111Ile;o;:oi)DIo �"'111111o:00,canAinronlorP;X/8°1W'N:AIi kfl;u WWV%" o o!N lkrdpll u. , : MIII