QPA Software Licensing Agreement - Carasoft Technology Corp - ServiceNow IT Management

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OU l � INTER -OFFICE MEMORANDUM 'jai Department of Innovation & Technology r r r ✓;ram " City of South Bend 227 W Jefferson Blvd TO: Board of Public Works, Linda Martin CC: Dan O'Connor, Michael Schmidt, Clara McDaniels, Benjamin Dougherty, Sandi Kennedy FROM: Shawn Delahanty SUBJECT: ServiceNow IT Service Management Platform DATE: 11/26/2018 Linda and Members of the Board We are submitting for review and approval the 3-year QPA (Indiana QPA 21441) licensing of ServiceNow. ServiceNow is a module -based IT Service Management platform that will help to provide a centralized service catalog for personnel to request technology services or information about applications and processes that are being used in the system, including costing. It will help to guide in the creation of and server as a repository of IT policy, standards, and SOPS. The solution we plan to implement will include the following components: • NOW Platform — Service Catalog and Portal, Peer benchmarks, Workflow • IT Service Management — Cost, Asset, Incident & Problem Mgmt • IT Operations Management — Service Mapping, Discovery, Cloud Mgmt, Event Mgmt • IT Business Management — Portfolio, Financial Modeling, Test Mgmt • Performance Analytics for IT The agreement is $48,202.68 per year for 3 years, plus $7200 for training and knowledge transfer ($151,808.04 Total over 3 years). We plan to work with ServiceNow to identify one of their channel partners to assist in the implementation of this solution. Once a partner is identified, we will request approval for the SOW and funding by the BOPW (slated for Q12019). Since this is a QPA purchase, the State of Indiana QPA (INDOT 1 _. /h.� ,gniis. ..Em05129- OOO.pdf and wL? 11A��rmw n� ,ggy/jR it a tsy`publw /jQ 1Z 0Q1.pdf), states that Indiana is the governing body and venue. Thank you. Shawn Delahanty