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Standard communication materials <br />Standard coordination of benefits — reject for primary carrier <br />Network audits and recoveries (desk and onsite) <br />On -site pharmacy services <br />Included <br />Included <br />Included <br />$2.50 per ons,ite <br />pharmacy claim <br />Pharmacy help desk with toll -free number <br />Included <br />Pharmacy network management <br />Included <br />Pharmacy reimbursement <br />included <br />Benefit education (includes home delivery promotion) <br />Included <br />Home Delivery Education program <br />....... ..... - <br />Included <br />Home Delivery Choice program <br />Included <br />Home Delivery Complete program <br />Included <br />Home delivery call center with toll -free number <br />Included <br />Home delivery claims processing <br />Included <br />Home delivery regular shipping and handling <br />Included <br />Annual strategic planning with quarterly reviews <br />Included <br />Centralized administration for payment of claim and administration fees <br />Included <br />. . .... . . . .. . ..... . ......... <br />Designated pharmacy account team support, including Pharmacy Account <br />Manager, Pharmacy Program Manager (clinical), Pharmacy Services <br />Included <br />Coordinator <br />Telephonic tra i ni n g fo r access to online systems) <br />Included <br />Customer service for members with toll -free number, to include language <br />Included <br />translation services <br />Medical/pharmacy customer service call center with toll -free number <br />Included <br />e-Services for Prescriptions: Intuitive and easy to navigate <br />Included <br />Health and wellness news and articles via WebMD Online drug list and <br />Included <br />searchable formulary <br />Language translation services (EOBs) <br />Included <br />