Professional Services Agreement - New Avenues Inc - Citys Employee Assistance Program

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City of South Bend EAP Contract Page 9 Prepared on September 12, 2018 VI. Reports A. A monthly Utilization Report summarizes program usage and includes the following information: •:� Number of employees or dependents calling for EAP services Number of EAP visits authorized by New Avenues moo• Number of new employees or dependents using the EAP as verified by claim ❖ Number of EAP visits used as verified by claims •:• Annual Projected Utilization ❖ Current Utilization, YTD B. The Client Satisfaction Report will provide you with survey results annually. These anonymous results are gathered from employees or their family members following their counseling services. VII. Audit You have the right to retain an independent audit firm (to ensure compliance with employee confidentiality) to audit your utilization results. VIIL Professional Liability Insurance New Avenues' staff is covered by a $1,000,000/$3,000,000 professional liability policy. New Avenues shall maintain such malpractice liability insurance for New Avenues and its employees that covers services to be provided by employees of New Avenues under this contract. New Avenues will use its best efforts to require any subcontractors, including all professionals providing services under this Agreement, to maintain such professional liability insurance for themselves. IX. Confidentiality New Avenues shall keep confidential all information or data regarding the Company's operations including, but not limited to, operating results and methods of operation that may be made known to New Avenues in the course of its performance of services under this contract. New Avenues' Privacy Policy for client services is that the EAP will not provide information about a client using the service to anyone outside of the EAP without the client's written authorization, unless we are required by law to do so. Such situations, in which we are required to disclose, include without limitation: •:• When the client has made a serious threat of harm to themselves (i.e. suicide); ❖ When the client has made a serious threat of harm against another person; New Avenues