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Oil <br />Public Sector Sales <br />Ordering Information <br />It's never been easier to place your direct orders with HP. Now you can have fast, accurate service with special options designed to personalize, <br />process and expedite your shipments with higher levels of accuracy. Ordering HP products is as simple as picking up the phone, using the fax machine, <br />or logging onto the HP Public Sector website at http:llwelcome hi).com/country/us/enq/solutions/r)ub sector,html <br />Online ordering <br />With the HP Online Store, you can create quotes with real-time pricing; place an order using a credit card <br />or purchase order, keep up-to-date on the latest product promotions and pricing available on your contract, <br />inquire about order status and view productlprice information - all from your desktop PC. <br />Click here to view this quote and place an order online. <br />Faxing Option <br />Faxing your order is convenient, too. Simply fill out your request on the customer purchase order and send <br />to 1-800-825-2329. Your order will be promptly handled, and you can call a Customer Service Representative to confirm your order. <br />Personalized Telesales <br />To provide more personal service to you, our telephone sales and order administration representatives are assigned by territory. This <br />means you can reach a dedicated government, education, or medical sales team every time you call - giving you added value by letting <br />you grow personal relationships with representatives who know your product as well as your special terms and delivery requirements. <br />To request a quote, check product availability, and other related questions, call your Telesales Representative. <br />Order Accu__rac� <br />To ensure the accurate and timely processing of your order, please verify that your purchase order includes the following information: <br />o Bill -to address, <br />o Ship -to address, <br />o Purchase order number, <br />o Part number, description, and price, <br />o Contract # and name <br />o Reseller of choice <br />o Contact name, phone number, and email address, <br />o Special delivery requirements <br />o Requested delivery date <br />o Signature of authorized purchaser <br />o Please note that HP Inc. must be listed as the vendor. <br />o SamplelEditable PDF Purchase Order forms are available at these links - <br />o Standard PO (STL f K12 I HI Ed I Fed) - http:/ gem.coml)ag.com/Aemstorelsites/downloads/SLED PO Template.pdf <br />o Federal Form 1449 - htto:llqem,r-ompag.com/ciemstorelsites/downloads/FED PO Template Form 1449.pdf <br />Tax -Exempt Certificate Requirements <br />All tax-exempt accounts should have a tax-exempt certificate on file with HP to avoid having sales tax added to their invoice. This cortificate needs to be <br />provided only once. If you are ordering for the first time, please include with your order or account application. <br />HP Credit <br />HP's financing programs can help your agency purchase or lease HP solutions. To inquire more about a customized financial solution proposal call your <br />Telesales Representative. <br />Order Tracking and Status <br />All orders are entered within 24 hours of receipt and are scheduled to ship on a first in first out basis. Orders are shipped within seven days of receipt <br />provided all items are in stock and all necessary information has been properly included on your purchase order. (Remember that ship complete orders <br />can be delayed if a particular item is not currently in stock.) To inquire about the status of your order, you may either <br />or call your corresponding Customer Service Representative or check your order status online <br />Returned Merchandise <br />A return material authorization number (RMA) is required for all returns to be processed. Returns may be requested within 30 days of shipment. Please <br />call your Public Sector Customer Service Representative in order to have an RMA assigned . Please have a copy of the packing slip available when you <br />call. <br />Customer Relationship and Sales For Public Sector Sales <br />Fax:800-825.2329 <br />K-12 Education: 800-888-3224 Higher Ed: 877-480-4433 State & Local: 8BB-2024682 <br />