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felt conf dent that we had created a very effective management tool. <br />~ .2000 Budget-It was our goal during the 2000 Budget to take the next step in this process <br />of refining and further developing each departmental programs' logic models. That step <br />included targeting and benchmarking our performance based program outcomes. In <br />addition to establishing a target and a benchmark for all identified outcomes, each <br />department was given the task of ensuring that each and every indicator was measurable <br />and that reliable data could be gathered during 1999 and in the future in order to support <br />these measurements. Since outcome indicators should be meaningful, measurable, <br />unambiguous, timely, unbiased, acceptable and manageable, several modifications to the <br />logic model (more specifically the indicators) became necessary during the year's budget <br />process. In many cases, departments had been collecting data over the past several years <br />that could be used to measure the intended outcomes. If this information was available <br />for 1998 and prior, it was included in the document in order to provide historical trends. <br />In a few cases, reliable information necessary for the accurate measurement of the <br />indicators was not available in 1999; however, systems have since been put into place to <br />enable us to measure our results in the future. <br />~ 2001-45 Budget-The budgeting process focused primarily on the continued refining and <br />reworking of each program's logic model. Significant emphasis was placed on <br />integrating the logic models' outcomes and indicators with departmental and individual <br />performance reviews. We realize that this is an ongoing process and that our work to <br />mare fully develop, refine and integrate this budget tool into our daily operations is <br />essential to its overall success. We are committed to continuing to build on a document <br />that has truly helped us focus on why we do what we do and how we can do it better. <br />Measuring performance outcomes enables us to improve the City's Performance Based Budget <br />process. Just as important, it also provides us with a tool to help programs improve services. <br />This process will help City employees determine whether or not the resources they expend <br />actually produce the benefits desired for its customers. We believe this process will take us a <br />significant step forward in improving accountability and help us determine if the City's programs <br />really make a difference in the lives of the people that Iive and work in this community. <br />A-9 <br />