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Mr. Garces replied, One (1) of the things we discussed in the last IT Governance meeting is the <br /> plan to launch an academy where we are training all City staff. <br /> Councilmember Scott asked, Are you guys affected by hacking? How much resource are we <br /> devoting toward that? <br /> Mr. Garces replied, We have invested for a number of years to be sure our infrastructure is <br /> secure. <br /> Mr. O'Connor replied, We do not house any servers in the City anymore. They are housed in <br /> state of the art data centers. With those agreements we receive their security. We do have layers <br /> of security in-house, though. We are constantly assessing that. <br /> Councilmember Scott asked, Are there other ways to communicate with 311? <br /> Mr. Garces replied, We are thinking about expanding 311 so, yes, we are exploring other ways <br /> for citizens to interact. <br /> Councilmember Dr. David Varner asked, What is the extent of the grant and the research you <br /> conducted? <br /> Mr. Garces replied, We found out about benchmarks and that helps us work on the critical <br /> aspects of our billing for utilities. <br /> Councilmember Dr. Varner then asked a few specific questions regarding MetroNet and the <br /> City's relationship with that. Mr. Garces gave clarity to Councilmember Dr. Varner's few <br /> inquiries. <br /> Councilmember Jo M. Broden asked, Can you explain our digital divide? <br /> Mr. Garces replied, That has come up through our budget conversation. We understand the <br /> divide to have three (3) components. One (1) of them is the connectivity so, simply,the access to <br /> internet service. Second is devices and having access to devices. The last piece is skills. We have <br /> been working with folks in the community like the library and schools to partner in solving those <br /> issues. Income level plays a part as does age. We are working to make sure we are all thinking <br /> about these issues. We hope the Civic Innovation Director will help spearhead a coordinated <br /> approach to bridge that divide. <br /> Councilmember Broden then asked, What is the next quadrant or area we are looking at in our <br /> City to receive data improvements? <br /> Mr. Garces replied, That is part of a larger collaboration that involves a number of institutions. I <br /> think the idea is to try out another location to learn more of what we have to do. In the next year <br /> there will be one (1)more location and we would then look to establish infrastructure in a few <br /> more locations. <br /> 5 <br />