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GENERAL TERMS AND CONDITIONS <br />1. LEASE OF EQUIPMENT AND SOFTWARE <br />CSA in connection with Maintenance shale become the property of Lessor and you disclaim any <br />1.1 Listed Items ` Commencement of Lease; Lessor. CSA shelf supply, for Cease by you <br />interest in them. (c) Installationllmplementation of Listed Software may be at an additional charge <br />as provided below, and you shall lease the units of equipment ("Equipment") and licenses of <br />except to the extent included as a Listed Item and may be conditionedon your agreement to a <br />software with separate support contracts, if applicable ("Listed Software": and together with the <br />separate statement of work or other document covering the scope and schedule of <br />Equipment and all replacements and additions thereto, "'Listed Items") indicated on Schedule <br />unstallalionflmplemenlalion, configuration options, responsibilities of each party„ and other matters, <br />A. The initial lessor is Canon Financial Services, Inc. (together with any future assignees of <br />which shall solely govern as to the matters covered [herein. Additional charges may apply for <br />its rights as lessor, "Lessor"), You shall keep the Listed Items at the "Ship To" location, not <br />work beyond the Initial scope described in such separate document. (it) Support for Listed <br />move them to another location without the prior written consent of lessor (defined below), and <br />Software is provided d'Irectly by the respective developers thereof and as set forth in each <br />keep them free and' clear of all liens and encumbrances. This Agreement shall be effective on <br />developers applicable separate support contract„ and is not provided by CSA, under this <br />the date the Listed Items are delivered to you ("Lease Commencement Dale'). The term of this <br />Agreement except as expressly provided herein. Support for Listed Software may require <br />Agreement begins on the date accepted by GSA or any later dale that GSA designates <br />separate purchase by you of a support contract, unless included under this Agreement as a Listed <br />('Agreement Date"), and shall continue for an i'nliml term of the number of months specified on <br />Item. The terns of support contracts for Listed Software are available from the developers, or wilt <br />page 1(together with any renewal periods, "Lease Term'). Your execution of an acceptance <br />be provided to you by CSA upon request. Notwithstanding any provision in the support contract to <br />certificate provided by CSA shall conclusively establish that the Listed Stems have been <br />the contrary, it shall automatically renew on an annual basis, subject to a price increase after the <br />delivered to and irrevocably accepted by you, ff you have not, within 10 days after delivery of <br />initial term. (e) CSA, shall make available to you from time to time upgrades and bug fixes for the <br />Equipment, delivered to Lessor written notice of non -acceptance of any Equipment, specifying <br />software licensed as part of the Equipment and for Listed Software, but: (i) only if such upgrades <br />the reasons and referencing this Agreement, you shall be deemed to have irrevocably <br />and bug fixes are provided to CSA by the developers of such Listed Software, (ii) availability of <br />accepted the Equipment. After acceptance, you shall have no right to cancel this Agreement or <br />upgrades and bug fixes may be at additional charge„ and (i i) instalPation of such upgrades and <br />return the Listed Items prior to the end of the Lease Term for any reason whatsoever, <br />bug fixes by CSA if requested by you shall be at additional charge. You are not required to use <br />including termination of any maintenance services that may be provided' by GSA under this or <br />CSA for installation of either Listed Software or for any upgrades and bug fixes but if installation is <br />any separate agreement. Title to all Listed Items shall' be transferred by GSA to Lessor. CSA <br />done by anyone other than CSA, CSA shall have no responsibility for any performance or other <br />shall assign to Lessor all of its rights (but none of its obligations) with respect to the Listed <br />issues that may result frorrm such installation. (i) CSA shall also use reasonable efforts to provide <br />Items, including the right to receive all Payments. Lessor does not and shall not assume any <br />Level 1 support for the Listed Software (except that for certain Listed Software, Level 1 support <br />obligations under this Agreement. CSA shall remain solely fiable for the performance of all <br />shall be provided only if and so long as a separate software support contract for such Listed <br />maintenance, service, and warranty obligations described in this Agreement. <br />Software from the developer thereof is In effect). Level 1 support consists of (I) providing help -line <br />1.2 Payments and Costs. You shall pay to Lessor each billing period the fixed base and, If <br />telephone assistance in operating the Listed Software and identifying service problems in the <br />applicable, the fixed maintenance amounts and per image charges and all other amounts,, as <br />Listed Software, and attempting to troubleshoot any such problems; (it) escalating operating <br />listed and specified on page 1 and Schedule A and such other amounts permitted in this <br />problems to the applicable developer of the Listed Software as needed to rectify such problems, <br />Agreement as invoiced by Lessor (collectively, "Paymenls'; the fixed maintenance amounts <br />including facilitating contact between you and the developer of the Listed Software as necessary„ <br />and the per image charges are the "CSA Payments", and all other Payments are the "Lessor <br />and (III) maintaining a I'og of such problems 10 assist fn tracking the same., <br />Payments"), For Equipment designated as Corporate Advantage, the meter shall record a <br />2.2 Maintenance Term and Charcres. (a) Maintenance shall start on the Lease <br />quantity of 2 images for any image produced on media wider than 8%". The Payments shall <br />Commencement Dale and shall continue for the Lease Term. (b) consumables Inclusive <br />not increase during the initial term. Prepaid' charges shall not be refundable except as <br />Maintenance includes replenishment of toner only (and other consumables, but only If <br />provided In! Paragraph 2.1(b). Invoices shall be due and payable upon receipt. All Payments <br />specified on page 1). Toner is supplied for exclusive use with the Equipment. CSA may <br />will be applied in such order as Lessor,. In its discretion, may determine. This lease is a net <br />terminate the Maintenance if you use consumables in a different manner. If your toner usage <br />lease, Lessor Payments shall be made without set-off or deduction, even if the Listed Items <br />exceeds by more than 10 % the published manufacturer specifications for conventional office <br />malfunction and irrespective of any non-performance by CSA of its maintenance obligations. <br />Image coverage, GSA may Invoice you for such excess usage. You may purchase additionat <br />You authorize lessor to adjust the Payments and the End of Tenn Purchase Option amount (if <br />toner from CSA if required. You shall bear all risk of loss, theft or damage to unused <br />specified on page 1) ("Purchase Option") by up to 15% if the actual cost of the Listed hems <br />consumables, which shall remain CSA's property and shall be returned promptly upon <br />and any related services and supplies, including any sales and use tax,. exceed CSA's <br />termination of this Agreement or Maintenance. (c) If you selected the Fleet or Aggregate <br />estimates on which such amounts were based. You shall pay a $85 documentation fee and <br />Coverage Plan on page 1, the Base Charge and the Covered Images Included shall apply to <br />any applicable taxes (including personal property tax), expenses, charges and fees imposed <br />all of the Equipment on Schedule A unless otherwise indicated. If specified on page 1 that the <br />with respect to the Listed Items, the Payments or your performance or non-performance under <br />Listed Items are being added to an existing fleet under a previous agreement between you <br />this Agreement, and you shall reimburse Lessor for the same plus processing fees <br />and CSA, (I) the fleet shall include the listed items under the previous agreement, and all other <br />(collectively, "Costs"), You agree that Lessor may in its sale discretion apply, but shall not be <br />agreements for which the add to existing fleet option, was selected, and (II) the maintenance <br />obligated to apply, any amounts paid in advance to any amount due or to become due <br />term for all Lusted Items under this Agreement shall be the same as the maintenance term for <br />hereunder, and in no event shall any amount paid In advance earn Interest unless required by <br />all listed items under all such previous agreements. (d) If specified on the face page that the <br />applicable law. If any Payments are ['.ate, you shall pay (a) the actual and reasonable costs and <br />Listed Items are being added to an existing Aggregate Coverage Plan under a previous <br />expenses of collection, including attorneys" fees, whether or not suit Is brought, (b) a late <br />agreement between you and CSA, the Covered Images shall apply to all of the Equipment on <br />charge equal to the higher of 10% of the amount due or $25, as reasonable liquidated <br />the schedule, unless otherwise Indicated, plus the listed items under the previous <br />damages, and (c) If Lessor should bring court action, you agree that attorney fees equal to <br />agreement(s), and all other agreements for which the add to existing Aggregate Coverage <br />25 % of the amount sought shall be deemed reasonable, in each case not to exceed the <br />Plan was selected, on an aggregated basis, for so long as the maintenance term for all such <br />maximum amount pennifled by law. <br />listed items continues. (e) Unless otherwise indicated on Schedule A., you authorize CSA to use <br />1.3 Purchase O tionsv Return. (a) END OF TERM PURCHASE OPTION. To elect this <br />networked features of the Equipment Including Cmage4WARE to receive software updates, activate <br />option, you shall give Lessor 60 days' prior irrevocable written notice (unless the Purchase <br />features/new, licenses and transmit ruse and service data accumulated by fire Equipment over <br />Option price is $1.00) that you will purchase, upon the expiration of the Lease Term, all the <br />your network by means of an HTfPS protocol and to store, analyze and use such data for <br />Listed Items at the Purchase Option price plus any Costs. (b) PRIOR TO MATURITY <br />purposes related to servicing the Equipment, providing reports and product improvement. This <br />PURCHASE. You may upon not less than 60 days' prior irrevocable written notice, purchase <br />feature is not capable of sending or receiving image data. (0 You shah provide meter readings to <br />ail the Listed Items at a price equal to the sum of all remaining Payments, plus the Fair Market <br />CSA in accordance with the Meter Read Method selected. If you selected the myCSA website, <br />Value, plus Costs. For purposes of this Agreement, "Fair Markel Value" shall be Lessors retail <br />you, your employees or agents shall complete CSRs registration process governing access to <br />price at the time you notify Lessor of your intent to purchase the Equipment. (c) Listed Item <br />and use of such webslte, and you agree to be bound by, and comply with its Temps of Use. <br />purchases shall be "AS -IS WHERE-fS" without warranty, except for title; purchases of licenses <br />CSA may change your meter read options from time to time upon 60 days' notice. If CSA does <br />of Listed Software are subject to the terms thereof. (d) Unless this Agreement contains a $ i.00 <br />not receive timely meter readings from you, you shall pay invoices that reflect CSA's estimates <br />Purchase Option,. this Agreement shall automatically renew on a month to month basis at the <br />of meter readings. GSA may verify the accuracy of any meter readings from time to time and <br />same Payment amount (subject to increase of CSA Payments) and frequency unless you, at <br />invoice you for any shortfall In the next invoice. (g) You agree that CSA may suspend <br />least 60 days before the end of the Lease Tenn, send to Lessor written notice (the "End of <br />performance of Maintenance if and so long as any Payments are overdue, and that any such <br />Term Notice") that you either (i) are purchasing all (but not less than all) of the Equipment in <br />suspension shall not in and of Itself be deemed a termination of this Agreement. <br />accordance with the terms hereof, or (it) do not want to renew this Agreement, and a1 the end <br />2.3 Non -Covered Service, The following services are not included within Maintenance and <br />of the Lease Term shall return the (Equipment as provided below. Unless this Agreement <br />shall be invoiced in accordance with CSR's then current labor, parts and supply charges: (a) <br />automatically renews or you purchase the Equipment as provided in this Agreement, you shall, <br />replacement of any consumables not provided as part of Consumable inclusive Maintenance <br />at the termination of the Lease Term, return the Equipment at your sole cost and expense in <br />identified on page 1, including, without limitation, paper, toner, ink, waste containers, fuser oil, <br />good operating condition, ordinary wear and fear resulting from proper use excepted, to a <br />staples (, other media, print heads and puncher dies; (b) repairs necessitated by factors other <br />location specified by Lessor. Lessor may charge you a return fee equal to the greater of one <br />than normal use including„ without limitation, any wilful act, negligence, abuse or misuse of the <br />Lessor Payment or $250 for the processing of returned Equipment. If for any reason you fail to <br />Equipment; the use of parts, supplies or software not supplied by CSA; service performed by <br />return any Equipment to Lessor as provided in this Agreement by the last day of such Lease <br />anyone other than CSA, accident; use of Equipment with non -compatible hardware or software <br />Term, you shall pay to Lessor upon demand one billing period's. Lessor Payment for each <br />components; electrical power malfunction or heating, cooling or humidity ambient conditions;, (c) <br />billing period or portion thereof that such return is delayed. If you fail to provide the required <br />de -installation, re -Installation, or relocation of Equipment; (d) repairs to or realignment of <br />End of Term Notice and return the Equipment at the end of the Lease Term, you shall pay to <br />Equipment and related training necessitated by changes made to your system configuration or <br />Lessor upon demand the 60-day equivalent of Lessor Payments to satisfy the End of Term <br />network environment„ (a) worts requested to be performed outside of CSA's regular business <br />Notice peiod' referenced above. You shelf reimburse Lessor for any costs incurred by Lessor <br />hours; and (f) repair of any network/system connection devices, except when lusted on page 1. If <br />to place the Listed Items in good operating condition, <br />you have NOT selected Maintenance on page 1, any of the maintenance services described in <br />2. MAINTENANCE. YOU SHALL RECEIVE THE MAINTENANCE DESCRIBED IN THIS <br />Paragraph 2.1 above shall be available only upon your request, either under separate agreement <br />PARAGRAPH 2 ("Maintenance"') ONLY IF YOU HAVE ACCEPTED MAINTENANCE ON <br />with CSA or invoiced in accordance with CSR's then current labor, parts and supply charges. <br />PAGE 1. Such services are subject to the exclusions hereinafter described. Maintenance <br />Installation of certain Listed Software may also require a separate agreement between you and <br />provided to you under separate agreement between CSA and you shelf be governed solely <br />CSA setting forth the scope of wark, your responsibilities in connection with such installation, and <br />by the provisions thereof. <br />other terms and conditions as required by CSA. Such separate agreement(s) shall solely govern, <br />2.1 Covered Service. (a) CSA shall provide all routine preventive maintenance and emergency <br />and this Agreement shall not apply to, the services described therein. <br />service necessary to 'keep the Equipment in good working order in accordance with this <br />3. CSA CUSTOMER SATISFACTION POLICY., If you are not satisfied with the performance <br />Agreement and CSR's normal practice. Such service shall be performed between 8:30 A.M. and <br />of your Canon or Oce brand product, upon your written request, CSA in its sole discretion will <br />5:00 P.M. Monday through Friday, except holidays. (b) You shall afford GSA reasonable and safe <br />repair or replace the product with a like unit with equivalent capabilities. Prior to replacement, <br />access to the Equipment to perform on -site service, GSA may ferminate, its maintenance <br />CSA shalt have had the opportunity to return the product to good working order in accordance <br />obligations as to any Equipment if you relocate it to a site outside CSR's service coverage area. If, <br />with the terms of this agreement. If a replacement unit is provided, the lease hereunder of the <br />in CSR's opinion, any Equipment cannot be maintained in good working order through CSR's <br />replaced unit shall be deemed terminated and the replacement unit shall be deemed a"Listed <br />routine maintenance services, CSA may, at its option, (I) substitute comparable Equipment or (it) <br />Item' for the lease and all other purposes of this Agreement. This poifoy shall apply only if you <br />cancel any balance of [he term of its maintenance obligations as to such Equipment and refund <br />are not In default of this Agreement and Maintenance under this Agreement has not been <br />the unearned portion of any prepaid GSA Payments, Pads or Equipment replaced or removed by <br />canceled or terminated. <br />SLS-107F CFS-1200 March 2018 Page 2 <br />