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EXHIBIT A <br />LRNG Platform avid Technical Support: <br />Collective Shift will provide: <br />• Unlimited access to the LRNG platform including key functionality such as: <br />o Content creation tools for XP's, Playlists and Badges <br />o Library of remixable content (created by otber youth -serving organizations across the country) <br />o User and group management tools <br />• Provide reports and analytics of LRNG User Data and Member Affiliated User Data <br />• Onboarding toolkits for administrators and participants <br />• Unlimited access to online support for administrators and participants via helpdesk <br />• Virtual group training and workshops <br />• Marketing toolkits - LRNG branding <br />• Membership in the community of practice with access to practitioner support <br />• Monthly e-newsletter <br />• Invitation to annual LRNG Summit <br />• Maintain appropriate administrative, physical, and technical safeguards to protect Confidential Information and the <br />LRNG Platform against unauthorized access or use, including reasonable efforts to protect from viruses and <br />harmful content <br />• Administration of the LRNG Platform including: <br />o Ensuring no less than 99.5% uptime <br />o Reasonable efforts to detect and fix errors <br />o Facilitating content and data hosting <br />o Support Member user account management, including creating, disabling, or deleting accounts as <br />applicable <br />o Providing user administration tools for the creation of Member accounts <br />rev: 2017-11-02 <br />