Opening of Proposals - SBPD Body Camera In Car Video Cameras - Insight Public Sector

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U.S. COMMUNITIES GOVERNMENT PURCHASING ALLIANCE Server Configuration and Training Statement of Work # 19797600 v 1.0 South Bend Police Department October 13, 2016 • Register current version of Front -End application on server Training • Provide Administrator Training - system configuration, ICV configuration, software modules, remote updates, and Group/User creation • Train the Trainer - ICV usage, uploading, reviewing - 1 class 2.2 Project Management Insight will provide the following project management and technical direction: • Serves as the primary point of contact on all project issues, needs, and concerns • Facilitate kickoff meeting to review project expectations, identify possible risks, and formulate plan • Completes 'Change Request" documentation as required • Manages Client expectations and satisfactions through the life of the project • Schedules and conducts team update/status meetings • Project acceptance and sign -off document 2.3 Deliverables Deliverables, if any, will be agreed upon by both parties in writing. 2.4 Insight Responsibilities Insight is responsible for the following: 1. Insight will provide the applicable and necessary labor, supervision, maintenance, consulta- tion, and/or materials to perform the Services and provide the Deliverables described in this SOW. For purposes of this SOW, "Deliverables" means any materials produced in the course of performing Services listed or specifically required to be delivered to Client under this SOW. 2.5 Client Responsibilities The estimated duration and associated fees presented in this SOW are based on the following Client Responsibilities. Should any element(s) of these be lacking during execution of Services, additional time, associated fees, and expenses may be required. Client is responsible for the following: 1. Client shall be responsible to provide a project point of contact with decision -making authority to support the scope of services described in this SOW and shall ensure that the proper per- sonnel are reasonably available to review each completed Milestone, Service or Deliverable upon notification of completion by Insight. 2. If applicable, Client will provide site contacts for each Client location. Each such contact will provide Insight with applicable details regarding his/her site, and will coordinate or perform required onsite work, as reasonably requested by Insight and Client IT, for the duration of the project. 3. Client will provide Insight the necessary access to internal experts, location(s), critical sys- tems, applications, workspace, and equipment (telephones, faxes, LAN connectivity, printer access, dial -out modem lines, passwords, keys, etc., as applicable) required at each field loca- tion to complete the project. Access to Client systems will be provided to Insight via either on - site direct access or remote/VPN access. If Client does not allow remote/VPN access to Client systems and remote work is necessary, then Client will make local resources available to be utilized by Insight to accommodate for this lack of access. If Client cannot provide access or Rev. 06/16 INSIGHT PROPRIETARY AND CONFIDENTIAL Page 2 of 11