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Digital A I/Y hic <br />SBPD Body Cameralln Car Video Camera Nqject I RIT I OtY ofSoilth Bend <br />1. The video system includes a parts and labor warranty against any defects in materials or <br />workmanship on all System software and hardware components for the duration of the <br />contract. <br />-11 he Advanced Exchan(Je, Warranty includes any defects in n"iaterWs or, workmanship on all <br />systern cornpormats as w0l as all� software upgrades not requiring hardware reAsions, '"Fhe <br />Advanc,ed E..'xchange'Warrardy ns, nnchAed at no cost. "T'he warranty Ipedod Mfl bElgiln'firom,the <br />date of MstMlafiarm <br />. <br />2. Software updates will be provided as part of ongoing maintenance at no additional cost. <br />VuVault,corn kii.xiates wtl be� provided for the duraflon, of the contract at no addifionEfl c.ost. <br />3. Departmental users have access to a 24/7 Help Desk Service Phone Number for technical <br />support during or after normal business hours, <br />[-AgRal My's 'T'echnucdl Support is avaHatde Monday— Friday 8,00aint tio 5,00prri Central tirne. Digitai <br />My olffpr:s 24/7 support for, an aftflonal fee, <br />4. Vendor provides unlimited routine technical support during normal business hours. <br />DgRW Ally provdeS Urfflirnfted riouthe tedmical SUpport 'via phorii or ernaii at no cost, during norrnW <br />bushie,ss hours, of &00am to 5:010prn Ceritrali firne It thru Fr0ay, <br />5. Vendor provides 24 hour/7 day per week emergency technical support for any system outage, <br />including onsite support for issues that require local service. <br />Urjital A,Hy's i echnical Support h, avaHaWe: Monday— FrWay 8Maiin to 5-,00prn C ertral firne UgRM <br />AHy offers 2417 support for an addffionM fe,e. <br />6. Vendor provides testimony (expert or otherwise) regarding the system and/or captured video <br />at hearings, trials, and other legal or administrative proceedings, when requested by the <br />department. <br />Dil,Jftdi Ailly cairr proAde tesflMIC)rIW SUpport in !Iegal procleedh'igs only regardirig the technicW <br />g,,iedfi(:;ahons of our eqWpirrnent, <br />D. Training <br />1. Vendor provides onsite user training for all officers, assigned a camera and administrator <br />training for all body camera administrative personnel. <br />Digftal My proOdes onsite LASEK trahiing as part of our Professioin!W Service�s, for aH officers asruntyied a <br />carnera .,wrd adn,flrQ str,,,iMr tranNnj.,j k,rr W1 body can, -)era a°~au:lnarir istraUv Ipersiortrnal. <br />2. 'Train the trainer' training is offered at the Department at no additional cost at least twice per <br />year for the duration of the contract. <br />Irrr-I------..— — --- --Irr-----I------- — 1 17 <br />