Opening of Proposals - SBPD Body Camera In Car Video Cameras - Digital Ally

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Digital,411), Ine. SBPD Bodi, Camerafin Car Video Camera Pro eel � RFP I Cit j of South Bend Product Support Product Support Information Digital Ally has full-time Product Support Specialists at our corporate office located in Lenexa, Kansas, Each Product Support Specialist is factory -trained on all aspects of Digital Ally's products, Our specialists also do the final testing of all software upgrades, write and upgrade manuals, etc. so they are always up to date on our latest releases. We have Product Support Specialists on staff via telephone and email and will provide on -site assistance if necessary. At this time, our office hours are 8:00 to 5:00 Monday -Friday Central Time Zone. Our approach to user support is simply this; do whatever is necessary to fix the problem and make the customer satisfied as quickly and efficiently as possible, U= Our, approach to training is that it is vital to ensure that the customer understands the operation of our system and is able to fully utilize all the features available. We have also found that well trained users have much fewer problems than users who, have not been trained properly. We are prepared to, take whatever steps necessary to train every user, both at the time of delivery and as needed in the future. Warranty Digital Ally provides a 5-year Advanced Exchange Warranty on the MicroVu 2 system. The Advanced Exchange Warranty includes any defects in materials or workmanship on all system components as well as all software upgrades not requiring hardware revisions. The MicroVu 2 is a completely solid state device that does not require any scheduled maintenance. The warranty period will begin from the date of installation. Digital Ally provides a 1-year Advanced Exchange Warranty on the FirstVu HD system, A 3-year Advanced Exchange Warranty is included with the VuVault.com Ultimate Plan. The Advanced Exchange Warranty includes any defects in materials or workmanship on all system components as well as all software upgrades not requiring hardware revisions, Additional 1 -year Advanced Exchange Warranties are available for additional purchase. The FirstVu HD is a completely solid state device that does not require any scheduled maintenance. The Warranty period will begin from the date of installation. Digital Ally's "Advanced Exchange Program" is the most revolutionary Service Policy in the industry. During our Standard Warranty Period, if your hardware has a service issue, our Technical Support Department will diagnose the problem. If we determine the problem to be a hardware issue, Digital Ally will send you a replacement module to fix the problem. Shipments reach most within 2 business days to keep down time to a minimum. 12