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Depot Repairs <br />Repairs are performed in the Service Depot located at ZOLL Corporate in Chelmsford, MA. <br />ZOLL Service Technicians are highly skilled individuals that are trained in accordance with the Technical <br />Service Standard Operating Procedures. Training is required to be completed prior to evaluating and <br />repairing any device. Technicians are also required to be trained on any updates to these procedures <br />as they occur. <br />Training requirements, procedures and records are retained electronically in the WILL Training System <br />(ZTS) database. ZOLL is committed to providing the highest level of quality in the servicing of all ZOLL <br />products. <br />All repaired products go through an integral recertification process prior to being returned to you. This <br />includes devices that undergo a repair or an evaluation which determines that a repair is not required, <br />as the evaluation may include disassembly of the product. This process recertifies your device for <br />clinical use. <br />On -Site Service for Preventive Maintenance (Purchased separately) <br />The Preventive Maintenance inspection of ZOLL manufactured devices must be purchased separately <br />from the On -Site Service program. ZOLL recommends that Preventive Maintenance be performed on <br />most devices (refer to the devices Operator's Manual). A Preventive Maintenance program through <br />ZOLL verifies that your ZOLL defibrillators are operating to specification. <br />Should the Preventive Maintenance service be purchased, a ZOLL factory trained PM and Deployment <br />Technician will be scheduled to provide annual on -site preventive maintenance at one or two centrally <br />located stations. A primary and back-up PM contact must be provided to the ZOLL Field Support <br />Technician for all communication and scheduling. ZOLL will work with a PM Contact provided to <br />coordinate the Preventive Maintenance. <br />05/11/18 <br />