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Task Description Prime Vendor Sub -Contractor City <br />Hours Hours Staff Hours <br />Interactive Voice Response (IVR) — Outbound <br />Leak Notification <br />Interactive Voice Response (IVR) — Customer Self - <br />Service <br />Meter Reading <br />Bill Printing <br />Collections Letter <br />Payment File — FirstSource <br />Real -Time Payment Posting <br />Payment File — Metavante <br />Payment File — CheckFree/Fisery <br />Payment File — BillPay/MARS <br />Payment File — PayNearMe <br />ACH Withdrawal — FirstSource <br />Customer Relationship Management — Customer <br />Contact Information and Service Address <br />Outbound <br />Customer Relationship Management — Customer <br />Activities/Interactions and Notes Outbound <br />Customer Relationship Management — Customer <br />Activities/Interactions and Notes Inbound <br />Customer Relationship Management — Service <br />Order Interface <br />CUSS C u �� � a � .0 � � ui�l iI u �� - p' � � � �c� u m a <br />5f <br />