2017 Annual Report of the Information and Technology (IT) Committee

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U d W recce a x x 1865 Tim Scott 1sT District Council Member Common Council President discussed were ways and apps to better stream the video to Youtube as well as the need for new cameras. It was discussed about dropping the access to Dropbox, since the Laserfiche access was better. Also discussed was the use of Microsoft Surface tablets vs. ipads. Dr. Dave Varner and I (Tim Scott) would trial the Surfaces. Santiago Garces, Director of Innovation, handed out the IT annual report.There was a brief discussion on the issues with PSAP. July 12th was an update of the PSAP center and the current status of staffing, open operational items as well as the support the City IT department was providing to the County PSAP center. Also explained was dropped calls as reported in the media. For example a dropped call could be where several people an accident calls in and one only call is need to prompt EMS crews. Per Diana Scott,former City PSAP director, it is typical for any center to have dropped calls. Another committee concern was the fact AT&T and the PSAP center were not synchronized on office phones to proper addresses; where businesses use IP centralized phone systems. It has been an issue but Diana Scott continues to work through those issues.The PSAP Center invited all council members out for a tour of the center. Shortly after this meeting Brent Croyman's stepped down as the Director of the Center, he has stayed on as an interim and as an employee on the technology side. September 11th The South Bend School and Office of Innovation presented the IT committee as well as the common council members a survey on new website options pertaining to graphics and navigation. It was an interactive survey on what council members and the public liked and did not like in the look and feel to a possible new website for the city. No launch date or decision on options were announced. November 15th meeting was an update from Ray Schultz, Director of the County PSAP. Schultz, has taken over as the new director.The main concern from the committee was employee capacity and if the center had enough people to properly staff the center. Also, a concern was to cross-training and if there was a plan in place. As of 12/12/1207 a schedule for cross training was shared with the council. Other concerns still exist as in the cost overruns and the point where the center is complete operational, which to this date it is not. Schultz has only been in his position for about a month, so time will tell to the functionality of the PSAP center. We will follow up in three months of 2018. Summary 227 W.Jefferson Blvd.Rm.441 Office: (574)235-5983 FAX: (574)235-5575 County-City Building South Bend,IN Voicemail: (574)235-5980 TDD: (574)235-5567 46601-1830 Cell: (574)538-1936 Email:.TSCOTT @SOUTHBENDIN.GOV