Software Agreement - Aquitas Solutions Inc - Maximo 7.6 MaaS Migration

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"IFUTWIT101-pluill "I This Maximo Software as a Service (MaaS) Statement of Work (SOW) is made between Aquitas Solutions (Aquitas), a Delaware corporation, having its principal place of business at 300 Colonial Center Pkwy Suite 100, Roswell GA 30076, and the City of South Bend (the City) of 3113 Riverside Drive, South Bend IN 46628. This SOW shaill be effective on the date it is fully signed by both parties (Effective Date), This SOW and Appendices, and any other document governing the relationship between Aquitas Solutions and the City and referencing this SOW shall be referred to collectively as the Agreement. Notwithstanding the foregoing, no terms of any purchase order shall replace, modify, amend, or override the Agreement. This SOW specifies information required to be specified by the Terms and Conditions. Capitalized terms used in this SOW, not otherwise defined in this SOW or not conventionally capitalized, shall have the meanings ascribed to them in the Terms and Conditions. If there is any conflict between the terms of this SOW and the terms of the Terms and Conditions, the terms of this SOW shall govern. MaaS Premier Scope: Aquitas shall provide, an instance of MaaS with, the City's current Maximo 7.5 upgraded to Maximo 7.6.x (Maximo 7.6). MaaS environment will include: • One (1) secure, dedicated, and confidential the City Maximo 7.6 production application and database • Restricted City access to the Maximo 7.6 Administration, System Configuration, and Integration applications • The City's Maximo 7.5 reports operating in (Maximo 7.6 11 Up to twenty (20) GB of space for attachments (additional space may be added at an additional charge of $700,00 per ten (10) GB of space over the term) Help Desk, e-mail, and website support AppIlication troubleshooting Notification of planned downtime Tracking of Maximo 7.6 revisions and upgrades One (1) additional Maximo 7.6 instance for use in a testing, development, or training environment A subscription for each Maximo 7.6 Named User to the MaaS Self -Paced Online Maximo Training Library. This Library will consist of out of the, box (OOTB) Maximo 7.6 functionality, capabilities, and demonstration data. it will not consist of the City's Maximo 7.6 configuration or data If customization or data conversion is deemed necessary or desirable during or after the project has been initiated, such services will be managed thirough the Change Management Process (as described iin the Terms and Conditions) or addressed in a separate engagement after the completion of this project, depending on the urgency. South Bend Maximio Migration to MaaS Page 19 of 36 Confidential