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1"I" A TH F I 1 �Ik/11IIAI 1 S <br />1*141-0 1 1111 '11 � 11 1 1 � � I I � I IIIIFI <br />DESCRIPTION <br />Once your website reaches an ideal state of content and functionality, Pathfinders recommends <br />budgeting for and engaging in some type of ongoing website maintenance and support <br />agreement to proactively maintain and keep the infrastructure of your website up-to-date, <br />much like changing the oil in your vehicle. Ong6ng development and updates will keep your <br />websites fresh and appealing for users, while also keeping the back -end CMS current. <br />Ongoing maintenance tasks to include: <br />• Monitoring of server up/downtimes <br />• Client communication and management including maintenance and troubleshooting <br />requests <br />• WordPress CMS and plugin updates <br />o Remediation should updates cause unforeseen issues <br />• General website troubleshooting and remediation <br />• Recommendations on possible website risks, updates and security threats <br />All other projects will be scoped out and estimated separately. These items include, but are not <br />limited to: <br />• Technical support over weekends or holidays <br />• Analytic reports <br />• Page/content creation and/or updates <br />• Search engine optimization <br />• Added functionality requiring additional HTML programming <br />• CSS design changes <br />Agency Services: Total Monthly Hours TBD, billed at $1251hr <br />The Pathfinders Advertising Monthly Maintenance and Support Plan fee includes the services as <br />described above. Your Monthly Maintenance and Support Plan will be renewed Q1 in <br />subsequent years, unless Pathfinders is notified otherwise. Should your fees or services change, <br />Pathfinders will proactively notify the client and request approval prior to the annual Q1 billing <br />cycle. <br />(02018 Pathfinders I All Rilghts Reserved. <br />