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Professional Services Agreement - MicroIntegration Inc - Tier 1 and Tier 2 Help Desk
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Professional Services Agreement - MicroIntegration Inc - Tier 1 and Tier 2 Help Desk
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4/2/2025 9:46:08 AM
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1/24/2018 10:15:28 AM
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Board of Public Works
Document Type
Contracts
Document Date
1/23/2018
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Proactive, Flexible, Affordable and Managed <br />Organizations are constantly faced with the task of managing the demands of growth while coping with continuous <br />technology challenges. M i croInteg ration's focus is to keep your IT systems operational, available and secure, This allows <br />you to focus on the everyday demands of running your organization. Our Managed Services will help you realize the <br />productivity gains and Return on Investment (ROI) you require from your lT infrastructure, <br />Managed Services from M icrol niteg ration consists of various service level offerings that provide affordable IT management <br />and support. Utilizing our proven IT framework, MicroIntegration provides a range of proactive services designed to <br />optimize your technology investment and maximize the productivity of your business. our services include more than <br />simple monitoring and remote support. We employ a proactive, preventative, approach to IT systems management, <br />This is possible through the use of a series of "Best Practices" that we have developed over years of collective experience, <br />Best practices for tasks such as: <br />• Malware/Virus Protection and Removal <br />• Service Desk Support <br />• Patch Management <br />• Application Usage <br />• Monitoring <br />• Vendor Management <br />• System Auditing <br />• IT Planning and vCIO Services <br />• Backup and Disaster Recovery <br />• User Policy Enforcement <br />Best practices that are embodied in an automated state-of-the-art infrastructure that gives you immediate response time, <br />access to resources and proactive solutions. Let our technology expertise become your competitive advantage. <br />Certifications <br />Sophos Platinum Partner <br />HP Premier Partner <br />Microsoft Gold Partner <br />EMC Partner <br />Citrix Silver Partner <br />Nimble Partner <br />Cisco Premier Partner — Data Center Specialization <br />Zerto Partner <br />VMware Enterprise Partner <br />Veeam Gold Partner <br />AICPA - SOC2 Accredited <br />Acronis Partner <br />
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