Professional Services Agreement - ETC Institute - Resident Survey

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EXHIBIT A Scope of Work ARTICLE 1: SCOPE OF SERVICES 1. Overview of Services to Be Performed. ETC Institute will design and administer a citizen survey for the City of South Bend, Indiana. The survey will be administered during the winter and spring of 2018. 2. Maximum fixed fee. The total fee for the project is $19,180 to design and administer the survey, and for the final report and presentation. 3. ETC Institute's responsibilities. The tasks that will be performed by ETC Institute as part of this agreement include the following: ✓ finalizing the methodology for administering the survey based on input from the City. ✓ designing a survey instrument that is up to 16 minutes in length (up to 6 pages). ✓ selecting a random sample of households to be surveyed ✓ setting up the database ✓ completing 600 surveys by a combination of mail, online and phone (ETC Institute's costs include all labor, postage and printing associated with the administration of the survey). The results of a random sample of 600 completed surveys will have a precision of at least +/4% at the 95% leveI of confidence. ETC Institute will also ensure there is a minimum of 100 completed surveys in each of the City's six (6) council districts which will have a precision of at least +/-9.8% at the 95% level of confidence. ✓ conducting data entry and quality control review for all completed surveys ✓ conducting benchmarking analysis that shows how the results for South Bend compare to other comparable cities. ✓ conducting importance -satisfaction analysis to identify the types of improvements that will have the most impact on satisfaction with city services. ✓ completing a final report that will include an executive summary, charts and graphs, benchmarking analysis, importance -satisfaction analysis, tables showing the results to all questions on the survey, and a copy of the survey instrument.