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Upon timely receipt ofyour Downtime report, me will compare that report toour own outage logs and <br />support tickets toconfirm that Downtime for which vvewere responsible indeed occurred. <br />We m/i|U respond to your Downtime report within 30day(s) of receipt. Tothe extent w/a have confirmed <br />Downtime for which we are responsible, we will provide you with the relief set forth below. <br />C. CIlien0Relief <br />When a Service Availability goal is not met due to confirmed Downtime, we will provide you with relief <br />that corresponds to the percentage amount by which that goal was not achieved, as set forth in the Client <br />Relief Schedule below. <br />Notwithstanding the above, the total amount of all relief that would be due under this SLA per quarter <br />will not exceed 596ofone quarter ofthe then'cwrnemtSaa3Fee. The, total credits confirmed byun|none <br />ormore quarters mfa billing cycle will bpapplied tothe SaaSFee for the next b|||inQcycle. Issuing ofsuch <br />credit does not relieve us of our obligations under the Agreement to correct the problem which created <br />the service interruption. <br />Even/ quarter, we will compare confirmed Downtime to Service, Availability. In the event omtuai| <br />Attainment does not meet the targeted Attainment, the following Client relief will apply, on a quarterly <br />You may request a report from us that documents the preceding quarter's Service Availability, <br />Downtime, any remedial actions that have been/will be taken, and any credits that may be issued. <br />IV. Applicability <br />The commitments set forth in this SLA do not apply during maintenance windows,Client Error Incidents, <br />and Force Ma]eure. <br />We perform maintenance during limited windows that are hbtorica0y known to be reliably low - traffic <br />times, if and when maintenance is predicted to occur during periods of higher traffic, we will provide <br />advance notice ofthose windows and will coordinate tothe greatest extent possible with, you. <br />V. Force Majeure <br />You will not hold us responsible for not meeting service levels outlined in this SLA to the extent any failure <br />to do so is caused by Force KAmjemn*. inthe event ofForce Majeune, wewill file with you o signed request <br />that said failure be excused. That writing will at least include the essential details and circumstances <br />supporting our request for relief pursuant to this Section. You will not unreasonably withhold its <br />