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New Year's Day <br />Thanksgiving Day <br />Memorial Day <br />Day after Thanksgiving <br />Independence Day <br />Christmas Day <br />Labor Day <br />21 <br />Exhibit C <br />Schedule 1 <br />Support Call Process <br />Support 0mrinels <br />Tyler Technologies, Inc. provides the following ch an ne Is of software support: <br />(1) Ty|erCommunby—anon-Qnensouroe Tyler Community provides avenue for all Tyler clients with <br />current maintenance agreements to collaborate with one another, share best practices and resources, <br />and access documentat|om. <br />(2) On-line submission (portal) —for less urgent and functionality -based questions, users may create <br />unlimited support incidents through the customer relationship management portal available at the Tyler <br />Techmologieomebsite. <br />(3) Emoi|—for|eu urgent situations, users may submit unlimited ema|lsdirectly tnthesoftvvanesuppurt <br />group. <br />(4) Telephone — for urgent or complex questions, users receive toll -free, unlimited telephone software <br />support. <br />Support Resources <br />A number of additional resources are available to provide a comprehensive and complete support experience: <br />(1) TNorVVebwite— w A iertech.coni — for accessing client tools and other information including support <br />contact information. <br />(I) Tyler Community — available through login, Tyler Community provides avenue for clients to support one <br />another and share best practices and resources. <br />(3) Know|edgebase—Afu|ly searchable depository of thousands of documents related to procedures, best <br />practices, na|aasa information, and job aides. <br />(4) Program Updates — where development activity is made available for client consumption <br />Support Availability <br />Tyler Technologies support isavailable during the local business hours ofOAMtnSPK4(Monday — Friday) across <br />four UStime zones (Pecific, Mountain, Central and Eastern).Clients may receive coverage across these time <br />Tyler's holiday h d |e is outlined bU h bennsupport coverage onthese days. <br />