Opening of Proposals - Utility Billing System - Tyler Technologies, Inc - Part 2

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Exhibit C Maintenance and Support Agreement We will provide you with the following maintenance and support services for the Tyler Software. Capitalized terms not otherwise defined will have the meaning assigned to such terms in the Agreement. 1. Term, V0eprovide maintenance and support services nnenainnuu|basis. The initial term commences on, the Effective Date,and remains ineffect for one (1)year. The term will renew automatically for additional one (1) year terms unless terminated in writing by either party at least thirty (30) days prior to the end of the then'nurreotterm. VVewill adjust the term %omatch your first use ofthe Tyler Software inlive production if that event precedes the, one (1) year anniversary of the Effective Date. Maintenance and Support Fees. Your year 1maintenance and support fees for the Tyler Software are listed in the Investment Summary, and your payment obligations are set forth in the Invoicing and Payment Policy. VVereserve the right tosuspend maintenance and support services ifyou faNtopay undisputed maintenance and support fees within thirty (3O)days ofour written notice. We will re|nstatemaintenanne and support services only if you pay all past due maintenance and support fees, including all fees for the periods during which services were suspended. 3. Maintenance and Support Services. As long asyou are not using the Help Desk as a substitute for our training services on the Tyler Software, and you timely pay your maintenance and supportfees we will, consistent with our then -current Support Call Process: 3.Iperform our maintenance and support obligations inaprofessional, good and workmanlike manner, consistent with industry standards, to resolve Defects in the Tyler Software (lim,ited to the then -current version and the immediately prior vers|on); provided, however, that ifyou modify the Tyler Software without our consent, our obligation to provide maintenance and support services on and warrant the Tyler Software will be void; 3.2 provide telephone support during our established support hours; 3.3 maintain personnel that are sufficiently trained to be familiar with the Tyler Software and Third Party Software, if any, in order to provide maintenance and support services; 3.4 provide you with a copy of all major and minor releases to the Tyler Software (including updates and enhancements) that we make generally available without additional charge to customers who have a maintenance and support agreement |meffect; and 3.5 provide non -Defect resolution support of prior releases of the TylerSoftware in accordance with our then -current release life cycle policy. 4. Client Responsibilities. We will use all reasonable efforts to perform any maintenance and support services 19