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Table of Contents <br />Section I Letter ofTransmittal ......... ......... _......... _—_—.............. ......... ............................... ~..5 <br />Section Executive Summary ... —................. ...... —....... ............... ___—........ ........_........7 <br />Section 3 Rnn OuaJNlcatiomo...................... .................. ........ .................. ................ -...................... <br />8 <br />3.1 Form A ........ ....................................................... ---- ..... ...... ........... ............... —............... <br />8 <br />Section Proposed Solution ... --- ...... _........ ................. —........ _._..................... ....... ..... <br />14 <br />4.1�1 Tyler System Specifications .................................... ..................................................... <br />15 <br />4.2 KMmmbUtility Billing OS__ ........... ....... ..... ................................... ........... _............. <br />Z9 <br />4.2.1 Mumis Utility Billing CIS ....... .......................... ...... ........................................ .................. <br />29 <br />43 Third Party Integration ..................................................... ...... ............... —............... ........ <br />30 <br />4'4 7ylerUmmpiemnertadon Methodm|oBV—.... ...... ...... —....... ................-....................... <br />32 <br />4.5 Data Conversions ............. ................................ ...................................................................... .36 <br />4.5.1 Assess and Define: Data Mapping and Design ............ -........... ............................. <br />37 <br />4,5,2 Build and Validate: Conversions and ...... ..................... ....... <br />37 <br />4.5.3 Production 0utnvecFinal Data Conversions ....... .......................................... _....... <br />38 <br />� 4.6�4 Data Conversion Standards ..—.................. ........... ............ ............ ...... ................... .... <br />3B <br />4`6 Training Approach ................... ...................... --___---.......................... <br />43 Train|mgkHeth .............. ...................................... ............................ ....................... <br />39 <br />43.1 Fundamentals Review ...... ....—..........._.....~..................................... —... <br />39 <br />4.,7'2 Configurationand Power User Training .................................... ................................... <br />40 <br />4.73 Train the Trainer .......... —............................. ......... ............ ............... .............. ..... <br />4D <br />4.7.4 Technical and System Administration Training ._............-........................ <br />40 <br />4.7-5 End User Training. ................................... .................................. ........................ ........ <br />4O <br />4.8 Scheduling and Attendance .......................... .................................... ..................... .......... <br />41 <br />4.9 Responsibilities ........ ...................... _--....... —__._......—........ ............. ....... ......41 <br />SeoUmnS Optional Solution .......... ................................ ..................................................... ....... <br />42 <br />Section Proposed Staffing and Project Organization ........................ ...... —................. ............. .43 <br />6.1 TyierRenonrces_---..... --........... _..... ---- ...... ......_..............................4] <br />6.2 Form, F..................... ......... .............................. ................................................. ............ —... <br />45 <br />Section Related Experience References —................... _—_-....-......... ..—_.......... ......... <br />5O <br />3 <br />