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Tyler's implementation process demonstrates our long-term commitment to our public sector dlients. <br />- Our imnp|ementabunprocess isaproject roadnmapthat takes you from software installation uptothe <br />dait&normal use ofthe new software system. Tyler's goal istoprovide the best software, services <br />and support to you, our clients, Your organization benefits from the fact that vva perform our own <br />implementations and know our software better than anyone. Asa Tyler dient, you receive guidance <br />throughout implementation from experienced Tyler professionals who have implemented TyIer <br />products |nmore than 8,O0Opublic sector implementation projects. <br />Tyler utilizes a proven stage -driven implementation approach., An approach of this nature is <br />preferable because it allows for ongoing validation of system decisions throughout the project as <br />improved knowledge islearned and shared during each stage. The stages build onone another, <br />alIowing the project to progress with the goal of delivering a refined and mature solution which <br />meets your policies and procedures, whHe taking into, account best practices recognized iin the <br />industry. Moreover, this approach ensures that process -specific details are mastered prior to moving <br />tneach subsequent stage, Aformalized sign off process, defined bymajor objectives, deliverables and <br />outcomes, isthe key tnasuccessful implementation. <br />Methodology <br />Tyler's methodology bstraightforward and based nnthree vital foundations: industry experience, <br />expert resources, and a globally -recognized project management approach. We combine our in- <br />houseexperbseinsoccosofuyimp|ementat|nnsandimteQnatei1wlththeprinc�p|esofthe9mojeot <br />Management InstituteO (PMI), a globally recognized organization dedicated to the project <br />management profession, <br />Ut|ldngthe five process groups outlined imthe PMI's pM80KI(ProjectMonugemen{Body of <br />Knowledge) Guide -- Initiating, Planning, Executing, Monitoring and Controlling, and Closing -- we <br />deliver a tested and proven approach to, every project. We have integrated industry tools and <br />technologies from PM| with Tyler's implementation experience, toyield a proven approach that is <br />tailored specifically to the public sector. Our project managers are trained to maintain the <br />professional standards ofPML <br />Tyler's trained personnel perform and guide all aspects of an implementation. Our staff consists of <br />seasoned professionals with years of experience, and unique and proprietary skills, specialized in <br />managing and delivering projects focusing onyour business processes. <br />Our implementation processalso emphasizes the importance of cultural change management. This is <br />how we guide you through the changes that accompany impIementation of a new software system <br />and help to ensure a smooth transition. Our implementation staff is experienced in analyzing policies, <br />procedures, and organizational needs. The proof of our approach is in the outcome — a successful <br />implementation. <br />32 <br />0y��ulh Bend, HV <br />