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11/4(" <br />s APP, 2018 Systems & Software Support Program Guidelines <br />S,Tmsooftware <br />User Conferences/User Groups <br />Annual Customer Training Conference (formally known as the <br />User Forum) Attendance: *The admission fee per attendee <br />ranges between $850 - $1000 per person. <br />October 31 - November 2, 2018 <br />Chicago, IL I Hilton Chicago <br />User Group Attendance: <br />Each customer can have as many employees attend/partic i pate as, they would like,. S&S currently <br />has two regional User Groups. Groups typically meet in person 1-2 times annually. <br />0 Pacific User Group — Azusa, Redlands, Santa Ana, South Coast, Valencia, Ventura, Anaheim, <br />Riverside <br />0 Regional User Group —Arlington, Atlanta, Augusta, Clarksville, DeKalb, El Paso, EPB, Greensboro, <br />Mobile, Metro, Montgomery, Akron, Central Arkansas Water, Detroit, Marquette, Milwaukee, <br />Minneapolis, SEMCO, Freeport, Nassau, Tupper Lake, Massena, Wolfeboro, Unitil, Lexington <br />Executive Steering Committee (ESC): <br />The intent of the Executive Steering Committee is to have Executive -level (Director and above) <br />representation (one Executive per utility) from our customer blase that wiill: <br />• Provide advice, insight and assistance to S&S's direction <br />• Help S&S ensure our products and services meet the changing demands of the utility industry <br />• Ensure S&S is properly leveraging expertise and experience <br />• Ensure S&S has the proper structure, processes and communication mechanisms to meet <br />expectations <br />0 Assist in our mutual successes and a win -win situation <br />* The intent is to have two meetings per year (Web Ex/Face-to-Face). <br />426 Industriai Avenue <br />A/010011, <br />CONFIDENTIAL Williston, VT 05495 <br />Systems' <br />www.55M.conl <br />8, Software <br />p; 802-865-1170 <br />f: 802-865-1171 <br />Page 13 <br />