Laserfiche WebLink
Sys,s ' 01/001 2018 Systems & Software Support Program Guidelines <br />& Se.mftwa,re <br />. . ........ <br />Hardware/Operating System/Database Responsibilities Matrix <br />lu <br />Customer <br />S&S For <br />Hosted <br />Customer <br />Hosting <br />Hosted <br />Responsibility for the setup and <br />maintenance for the hardware that <br />eniQuesta Server <br />runs the en:Questa software and <br />C <br />S <br />H <br />Hardware <br />associated databases. Includes all <br />contracted environments (Production, <br />Train, Test, etc.) <br />Uninterruptible <br />All required hardware is powered <br />Power Supply <br />through a monitored, uninterruptible <br />C <br />C, <br />H <br />(UPS) <br />power supply. <br />Customers are required to have a <br />Internet <br />broadband Internet connection. S&S- <br />Connection <br />hosted environments include <br />C <br />C. <br />H <br />enterprise -quality, monitored Internet <br />access. <br />Set-up and! maintenance of all network <br />Network <br />components, including firewall <br />C <br />C <br />C <br />configuration and network connectivity. <br />VPN <br />A VPN connection must be set-up to <br />S <br />S <br />H <br />allow S&S system access as needed. <br />Back -Ups <br />Set-up, maintenance and restoration <br />C <br />C <br />H <br />from backups. <br />Operating <br />Licensing, configuration and <br />System & <br />upgrade/patching of the OS and <br />C <br />S <br />H <br />Database <br />Database that power the solution. <br />Maintenance <br />The customer is responsible for the <br />Workstation PCs <br />management and maintenance of alil <br />C <br />C <br />C <br />workstation PCs used to connect to <br />enQuesta. <br />Additional On- <br />The customer is responsible for the <br />Premise <br />conifiguration, management and <br />C <br />C <br />C <br />Hardware <br />maintenance of any additional <br />hardware installed on -premise. <br />Printers <br />The Customer is responsible for all <br />C <br />C <br />C <br />printer configuration. <br />426 Industrial Avenue <br />CONFIDENTIAL <br />Williston, VT 05495 <br />System <br />wwvv.ssivt com <br />& Soitsware <br />p: 802-865-1170 <br />f: 802-865-1171 <br />Page 11 <br />