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Systems J/00/0 2018 Systems & Software Support Program Guidelines <br />& Software <br />When submitting an issue, S&S asks that the customer's end user provide the following information to <br />facilitate a quicker diagnoselcause: <br />A complete description of the issue. <br />Can the issue be re, -created? <br />The exact steps of what the user was doing when hie/she <br />received an error or ran into a problem. <br />Screenshots of the error received. <br />User's log in information. <br />Has the utility experienced any network issues recently, <br />power outages, etc. <br />Contact information (email and phone number for employee <br />who understands the issue), <br />426 Industrial Avenue <br />CONFIDENTIAL Williston, VT 05495 <br />Systems wwwSMxorn <br />& Software 802-865-1170 <br />f: 802-865-1171 <br />Page 3 <br />