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January17, 2817 <br />Linda Martin <br />City of South Bend, Indiana <br />Re: Request for Proposal — Utility Billing System <br />Thank you for allowing Systems & Software, Inc. (S&S) the opportunity to respond to the City of South Bend�s <br />RFP (hereinafter "South Bend" or "the City") for a Utility Billing System. This proposal outlines our solution in <br />meeting or exceeding the utility billing system and services needy of your organization. We certify that all <br />information in this proposal is true, accurate, and complete to the best ofour ability and constitutes our <br />response toyour request. <br />Forthe City we are proposing our enQuesta solution suite (v6), our Capricorn Web Self -Service solution (vl) and <br />our included IBM Cognos Analyfics solution for Business Intelligence. As requested,our contact information is <br />as follows: <br />Kyle Rainey <br />Vice Presidentof Sales 426 Industrial Avenue, Williston, VT 05495 <br />SQSis proposing nosubcontractors for the solution osdescribed |nthis response. VVeacknowledge the receipt <br />of Addenda 1 to the City's RFP, and have included the requested sheet. <br />S&S's philosophy with regards to contracting, which is supported by our historical record, is that it is imperative <br />to construct an agreement that is balanced and fair for both parties without undue burden on either party. We <br />are confident that upon selection as the vendor of choice, we will be able to quickly and efficiently come to a <br />mutually agreeable contract that will provide the framework for a successful relationship during the <br />implementation and beyond. <br />| give you my personal guarantee that if selected as your CIS vendor of choice, you will experience your ovvo <br />enQuea a success story. <br />Sincerely, <br />('-' )� "t <br />Cameron Mahbubian <br />Executive Vice President, General Manager <br />Systems &Software, Inc. <br />426Industrial Ave Suite 140 <br />