Opening of Proposals - Utility Billing System - Smart Energy Water

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(f M A FI T P,,l IE R, 6 Y ffit�,I'IE Fl, Implementation Methodology For our valued engagement with City, SEW aims to leverage the latest technology, advanced implementation took, well -proven, project management framework, risk mitigation, plains, software & system testing, learnings from past implementations, modern training methods that has helped our existing clients to witness hassle free transition. We will bring our industry leading project management best practices and adhere to a mutually agreed implementation plan which can be modified and adjusted based on, your requirements. With our experience and domain expertise, SEW is confident we can provide the necessary expertise, guidance, and support required to help City be successful in its initiative, SEW is known among its utility customers for quick implementation while taking complete ownership during pre -implementation and post implementation phases. Within two weeks of receiving written authorization, the SEW team will begin scheduling the work sessions associated with the mutually agreed Project Plan. SEW's Program Governance (SPG) framework is a mature and well -proven governance model, which serves as an accelerator to launching a successful program or initiative in a timely manner while still enabling the project to perform the proper amount of planning, Within each Key Area of the SPG Framework we address many of the lessons learned and key steps required for a successful implementation, which we would be happy to discuss with you in further detail, IN 1� POI SEW' implementation strategy is guided by our vision of becoming a leading customer engagement and self- service solution provider addressing A pain areas & business objectives of our Utility client that yields top -rated customer satisfaction to City users and bring operational efficiency among Utility customers. SEW robust implementation approach & project management practices emphasize on smooth and timely coordination between SEW and client project team during execution and post go -live stage. Our Proposed Implementation Man (Phases, Milestones and Deliverables) With our proven approach and methodology, we are highly confident in our ability to deliver based on experience of similar projects and our robust project management expertise. We will provide 24 hours support throughout the duration of the implementation and support period along with training manuais for stakeholders, The section, below describes the high-level phases for the implementation project. The expected timeline for this engagement wall be agreed upon between SEW and City based on the specific scope and rollout