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Cover Letter
<br />Date: January I3,IO18
<br />Tz AumLinda Martin
<br />City ofSouth Bend
<br />Board oWPublic Works, County Building
<br />ZZ7VVJefferson 8|vd,Ste. 1316
<br />South Bend, Indiana 4660l
<br />Subject: Response toRequest for Proposal, "Utility Billing System"
<br />Thank you for the opportunity to submit our responise to City of South Bend ("City") detailing our Cloud -hosted,
<br />SaaS-based Customer Engagement and Self -Service software solution, Smart Customer Mobile (SCM11), featu6ng
<br />configurable pre -built modules, industry best practices, advanced functiona|ides and modern technology
<br />adopted bylarge-scale w,flityplayers in United States today. Smart Energy Systems, LLC DBASmart Energy
<br />Water (SEW) is bidding for the 'Customer Self -Service' component of the REP and will work with your selected
<br />software vendor(s) for other functional areas, under single governance model. We have significant experience
<br />working with leading CIS solution providers such as NorthStar,SAP, Onacke, Hansen Technologies, SumGan6
<br />Nav|L|ne,etc, and successfully delivered multi -vendor implementations with comparable project reqm�nemento,
<br />To meet the objectives of the City, as outlined in the attached response, SEW is proposing its award -winning
<br />customer engagement solution, Smart Customer Mobile (3CM11)web & mobile platform that empowers City
<br />customers with varied! real-time payment options, 360-degreeview ofbilling components, provide users with
<br />rea|-t�me account status information and allow them to view billing history, enroll fore'hiU|, receive b|Dim§
<br />notifications oralerts, execute one time and recurring payments, full and partial payments through payment
<br />channels like credit cards, debit card, ACH, IVR, , raise and track service request, get alerts and notifications on
<br />preferred channel of communication, etc. The SCM11' platform has excellent user-friendly and responsive design
<br />with consistency maintained across Web, Mobile and Tablet version.
<br />The SEW proposed SCK4m platform is proven solution in use with utilities ofsimilar size and complexity.
<br />Additional points to, consider regarding SEW and our capabilities:
<br />~ SAP Award Winnft Partner - Our platform solutions are SAP certified for integradon and are successf,ulIy
<br />deployed atlarge utilities running SAP.
<br />° AnAwardVVinniing Solution S[Mm has won 'SAP Hana Innovation Award 2017~, 'Corporate LlveVYine
<br />Innovation and Excellence Award ZQ10'forinnovation.
<br />° Example ofSCyNw production deployments inckude Glendale VVvtcr and Power (GVYP), Los Angeles
<br />Department of Water and Power (LADWP), Pacific Gas and El[ectric Company (PG&E), NIL Hydro, El Paso
<br />Electric, City ofSan Diego, U6|Services, Fairfax Water, etc.
<br />° S[&4whas pre-buiktintegrations with SAP, NmrthStar,3mnGardNav|Una»G|S-ESK|,Dynamics CRyN,CIS, and
<br />other utility enterprise software systems to ensure fast and robust implementation.
<br />° We are domain, experts exclusively focused on the energy and utility industry. Our team includes industry
<br />veterans who bring extensive experience in deploying technology solutions at utility companies.
<br />° Pre -Built Functionality SC;Nm modules provide pre -built (mno,ionohity such as My Account, gi|kng,
<br />Notifications, Service, and Connect Me, to support all your customer self-service portal requirements,
<br />° CmatmmerAnaUyticx-Ou/so|utioo includes an ana|yhosplatform that provides real-time information on
<br />energy usage, billing & payment transaction, custonne, behavior and other key process indicators that
<br />enable our clients tomanage their business more efficiently.
<br />° Quick Implementation With pre -built integration and project accelerators, we are confident that we
<br />can deliver the SCK4Osolution in14to10weeks,
<br />This proposal and the cost remain valid for 9Odays after the listed due date for the proposal, mronthe date
<br />the last, best, and final offer has been submitted. Our experience with other utility clients along with our
<br />pre-
<br />builtUsignificantlyd h implementation k daccelerate
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