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NORTHISTAW <br />Organization will establish auto remote access procedures compatible with Harris's then <br />current practices which may be revised over time. <br />This Support and Maintenance Agreement becomes effective the date the Software is <br />installed (the "Start Date"). <br />In consideration for the support services specified in Section 2, Organization shall pay the <br />"Support and Maintenance Fee" as detailed in Exhibit 1 below. The Support and Maintenance <br />Fee will be billed annually in advance beginning on the Start Date and thereafter on the <br />anniversary of the Start Date or on an alternative date mutually agreed to by both parties. If <br />the Organization would like to match the annual invoicing of the Support and Maintenance <br />Fee to its fiscal year or any other period it may request, during the initial term of this Support <br />and Maintenance Agreement, that Harris issue a prorated invoice for the portion of the year <br />remaining during the initial term. Harris may change the Support and Maintenance Fee from <br />time to time in relation to each renewal term but Organization shall only be billed once per <br />year. <br />In addition to the Support and Maintenance Fee, Organization shall reimburse Harris for its <br />direct expenses in providing support services ("Billable Fees") pursuant to this Support and <br />Maintenance Agreement which include as of the Start Date: <br />courier services, photocopying, faxing, long distance phone calls and reproduction <br />services, <br />all direct travel expenses including, but not limited to hotel, airfare, car rental, tolls, <br />parking and airline and travel agent fees; each individual's travel time billing rate of <br />$75.00/hour; a per diem rate of $70.00 for week days and a $125.00 for weekends and <br />statutory holidays that includes all meal, food and telecommunications expenses (no <br />receipts will be provided); and a mileage charge consistent with the Internal Revenue <br />Service recommended rate per mile, <br />and all other reasonable expenses incurred in the performance of Harris's duties <br />hereunder. <br />Harris may update its reimbursement policies from time to time, in which case <br />such updated policies shall apply for purposes of this Support and Maintenance <br />Agreement, provided that such updated reimbursement policies must generally apply <br />to all clients of Harris. <br />Harris shall supply all Upgrades to Organization at no additional charge other than the <br />payment of the Support and Maintenance Fee. Upgrades may require additional services to be <br />performed by Harris outside of the scope of those services provided by Harris as described <br />in Section 8 including additional training not covered by the Software Implementation <br />Services Agreement and professional services for the installation and implementation of <br />the Upgrade that will be subject to the Harris's then -prevailing policies, terms and Billable <br />` Fees related to pricing and hourly rates. <br />NorthStar Proposal Response — South Bend Indiana <br />