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NORTHISTAR' <br />We currently offer a separate mobile solution allowing Field Staff to download and complete service <br />orders directly from any handheld device. The application works while connected to the network or in an <br />Offline mode. Once connection is established data is sent back to the office in a.real-time manner. <br />updating accounts and service orders. <br />What types of hardware devices and operating systems does your mobile solution run? <br />Our mobile solution can run on any hardware device and operating system. <br />Do you have an Electronic Bill Presentment and Payment (EBPP) portal or partner with a portal <br />provider? If yes, provide a description and separate pricing. <br />Yes - we offer an online Portal, CustomerConnect, that will allow.your customers the ability to create an <br />online account, retrieve historical information on the account, viewing of PD..F bills, making online <br />payments, submitting service orders and updating account contact information. <br />Describe the set up and launch of a billing run? <br />A billing run is completed via a batch journal process. This functionality entails.the following <br />1. Batch creation <br />2. Batch load — load process can be done in several ways: <br />a. Through meter reading transfer to billing journal (by cycle, routes, account_no) <br />b. Single account load into a journal <br />c. Final billing order completion load <br />3. Calculation of the batch with a specific bill date and due date <br />4. Review batch via verification listing <br />5. Print bills <br />6. Print the journal listing <br />7. Post the batch to the proper GL month/year <br />8. The bills are posted to the account history, reading history and GL posting history <br />Describe how your solution represents and handles customers. who are not rate payers such as <br />developers and contractors. <br />The NorthStar system allows for premise accounts to be open that are linked to a certain contractor or <br />developer. If the meters are not currently attached to the premise, a no bill code can be linked to the <br />service until a tenant or property owner moves in and the meters are active. <br />NorthStar Proposal Response —South Bend Indiana <br />