Opening of Proposals - Utility Billing System - North Star Utilities Solutions - Part 1

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�wv�� •�l.r r�+.� k and general account management. Deploying this module will allow the utility to take payments from its customer and for its customer to request service from his/her utility. Add -on Level Modules The add -on level modules are completely optional but add extra functionality to any of the application level components. BizConnect BizConnect is the third application level module in the CustomerConnect suite, its features and functionality are targeted towards the commercial and industrial users within the network. Providing richer analytics into the C&I environment, ultimately allowing these users to manage their utility usages in a more precise manner. Reports include Interval Line Plots, Variance Analyses, Load Duration Curves and Statistical Summaries amongst many others. eDOCSs: Document Management System NorthStar offers a Content Management solution called eDOCs. eDOCs for NorthStar gives the City the ability to electronically store and retrieve files (documents, pictures, spreadsheets and images) within NorthStar and link them to accounts, premises and/or customers. This opens up a whole new area of convenience for the storage, management, and retrieval of customer related information. eDOCs allows for any file type to be stored and associated with a customer. eDOCs for NorthStar also centralizes storage and management of files as they are uploaded onto a central server. Were are just a few examples of how the City could use eDOCs for NorthStar to enhance or improve the organization's use of information: • Attach incoming letters, facsimiles and/or a -mails directly to the customer account. • Store related files, such as spreadsheets or documents, with the customer account. + Scan credit references and attach them to the customer account. • Store and retrieve pictures, such as driver's licenses. • Store images, such as schematics, floor layouts, meter locations, with the customer; account or premise. • Store and retrieve pictures of meter readings or damaged meters with the customer account. mCARE: Mobile Service Orders mCARE is a NorthStar CIS add -on application designed to automate and streamline the service order process by providing field service personnel with a tool seamlessly linking them to the organization's customer information and billing system. Through an easy to use web -based dispatch application, service orders, generated by customer service representatives or account managers, form a task list to be assigned to available field personnel. Service orders are assigned complete with electronic forms, surveys, or questionnaires specific to the service order nature. Field personnel 'pick up' their orders right from their mobile device. Upon completion of the work, field personnel record the results on their mobile device and upload the information back to the NorthStar CIS. In a wireless environment, further efficiencies are achieved through real-time data transmission between the office and the field personnel. The mCARE process reduces time consuming paperwork and ensures data integrity through the elimination of re -keying. With the addition of a real-time wireless network, response times increase, and downtime is reduced through continuous data communication. Whether deployed in a wireless network, or used with jNorthStar Proposal Response —South Bend Indiana