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Proposed Solution <br />Your Project Team program will consist of a combination of public, private, formal, informal, in -person, <br />virtual, and online training. Formal training, or Education Events, (available in public and private <br />engagements) are designed to, provide detailed information on the technology platforms and functional <br />application features and functions in your Infor Solution. The courses include hands-on labs, in -class <br />exercises, and real -world examples to increase the effectiveness and relevance of the instruction. Cost <br />includes instructor fees, training materials, and access to a training environment. When applicable, Infor <br />defines and schedules Informal training, or Private Training Workshops. These workshops are delivered <br />by Infor Consultants in a consultative manner and use less formal materials and often use the Licensee's <br />training environment and data. <br />Project Team Training Scope <br />The, following table lists the courses applicable to your Infor Solution and the delivery mode recommended <br />for your project. <br />Infor's Approach to Organizational Change Management (OCM) <br />OCM provides a framework for identifying the business, organizational and end user risks associated with <br />system implementations and for developing actions to mitigate the risks. Proactively managing the new <br />business processes, new communications plans, and new organizational structures that impact employees <br />as a result of a systems implementation will minimize the depth and duration of productivity loss that occurs <br />after a major change event like impllementingi a new enterprise system. <br />OCIVI is a systematic approach to accelerate user adoption and acceptance of a new technical business <br />system. Typically, the focus is, on: <br />0 Getting the sponsoring leaders, to align on the benefits, goals, metri1cs and accountability <br />• Getting business process managers to own the success of the implementation and to drive the <br />realization of benefits <br />Preparing, training, and supporting the end users who will be using the system regularly to input <br />data and conduct business transactions <br />:I � � 11 � I ; fl "'H (, iI ��� , 3-15 <br />