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Create Initial Test Plan & Operational Readiness Plan <br />Client - Review Test Plan & Operational Readiness Plan <br />Process Documentation - Detailed Walkthrough Document <br />Review "To Be" Processes based on Walkthrough Document <br />Detailed Walkthrough Document <br />Review Detailed Walkthrough Document <br />Approve Detailed Walkthrough Document <br />Assembly - CIS <br />Configuration <br />Configure System Tools <br />Global Configuration <br />Geographical Configuration <br />Financial Configuration <br />Connections Configuration <br />Billing Configuration <br />Rates Configuration <br />Collections Configuration <br />Meters Configuration <br />EMR Configuration <br />Service Order Configuration <br />Payments Configuration <br />Payment Import File Configuration <br />Bill Template & Bill Print Configuration <br />Customer Web Portal Configuration <br />Configure GLM and Mobile Work <br />Data Conversion <br />Develop Extraction Routines <br />Data extraction - Take 1 <br />Data extraction - Take 2 <br />Data extraction - Take 3 <br />Reporting <br />Design for Custom Reports <br />Custom Report Development <br />Design for BI Reports <br />BI Report Development <br />Interfaces <br />Interface to GL <br />Training <br />Create Custom Training Plan <br />Create Training Matrix <br />Documentation - Training Plan & Matrix <br />Testing <br />Work with Client to Develop Custom Test Scripts -1 <br />Security <br />Perform Security Review <br />