Opening of Proposals - Utility Billing System - Cogsdale Corporation - Part 2

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COGSDALE CUSTOMER PORTAL Provide your customers with the best account access possible with Cogsdale's Customer Portal — the ultimate customer engagement and self-service web portal solution for utilities. Cogsdale's Portal will put an end to wait times and put customers first. Available 24/7/365, the portal provides utilities with customizable, easy -to -integrate, high value solutions that enable customers to interact with their utility provider when it is convenient for them. For customers, it provides the tools they need in an easy -to -navigate interface that can be accessed from anywhere. Flexibility — Customers may use any device to monitor usage, pay bills and trouble shoot issues. Reduce costs — customers registering for online billing saves the organization time and money. Paper, printing and mailing costs are reduced as the focus shifts to providing customers with the information they want in the way they want to receive it — online. Secure and scalable solution that integrates online billing and payments, consumption history and alert system in a single web portal. Improve the revenue cycle as customers are empowered with managing their usage, paying bills and receiving critical information instantly. Utilities can send notification ahead of payment due dates, or reminders once the dates have past. These notifications, combined with the convenience of online payments, ensure that payments arrive and are processed quickly. Improve engagement with push notifications. With mobile access, utilties can provide customers with important information instantly via push notifications. Notifications can inform customers when their paperless bill is ready, upcoming planned outages, etc. By keeping customers updated on pertinent information, overall satisfaction increases. Mjltijj tjY Mo'.' W ... IV m" 11;pO Isis/ ux//111.. I ir6 Ove tjY Mo'.' W ... IV m" 11;pO Isis/ ux//111.. I ir6 Ove