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City ofSouth Bend <br />Attention: Linda Martin <br />Board ofPublic Works, County Building <br />227VVJefferson 8lvd,Ste. 1316 <br />South Bend, Indiana 46GO1 <br />Dear Ms, Martin: <br />Thank you for the opportunity tnrespond toThe City ofSouth Bend's Request for Proposals for Utility <br />8lU|mg Software, [u8sdalleis pleased tmpropose [ngxdo|eCustomer Service Management 2O16(current <br />version 16.43.1). Cogsdale has specialized in delivering solutions to public sector clients such as the City <br />ofSouth Bend since 1997.The Cogsda|esolution has been licensed tmover 350clients inNorth America, <br />South America and South Africa. <br />The following individuals are authorized to negotiate with the City on behalf of Cogsdale: <br />-Casey Dowd <br />Todd Ramsey <br />Terry Ridyard <br />Director of New Name <br />Sales <br />Vice President, <br />Sales and Marketing <br />Executive Vice President <br />Casey will be the main point of contact should there be any questions regarding the proposal response <br />or to arrange for demonstration times, Cogsdale is the prime vendor for the City of South Bend's project, <br />vvewill not beworking with subcontractors, <br />Cogsda|e'mproposal to the City will remain firm for 9Odays from the proposal opening date. Cogsdu|e <br />acknowledges the receipt of all addenda and have included them with this document. <br />[oQoda|elooks forward tnworking with the City during demonstrations and vendor selection and is <br />excited at being chosen as the City of South Bend's technology partner. <br />Terry �dyar <br />Executive Vice President <br />105Consumers Drive wmw.00gomle.cmm sal s(5_)qo0dqie.corn <br />