Opening of Proposals - Utility Billing System - Advanced Utility Systems - Part 3

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ADVANCED UTILITY SYSTEMS 12. Appendices Information considered by vendor to be pertinent to this project and which has not been specifically solicited in any of the aforementioned sections may be placed in a separate appendix section. Vendors are cautioned, however, that this does not constitute an invitation to submit large amounts of extraneous materials, appendices should be relevant and brief. Advanced and our customers have received the following awards and recognitions which validate the quality of our implementations. These include: • CS Week Expanding Excellence Awards Best Mobility Implementation - Awarded to Padre Dam Municipal Water District, CA for developing an innovative approach to improving customer service in the meter -to -cash Customer Experience Lifecycle by deploying Infinity.Mobile to serve their customers' needs • CS Week Expanding Excellence Awards - Best CIS Implementation - Finalist award presented to Connexus Energy for their highly successful CIS Infinity project • National Association of Counties (NACo) Achievement Award - Enhancing Customer Service through Technology - Awarded to Chesterfield City Utilities, VA for their implementation of CIS Infinity and Infinity.Link • CS Week and Electric Light & Power's Expanding Excellence Awards program - Best CIS Implementation - Awarded to Saint Paul Regional Water Services, MN for the implementation of CIS Infinity • Energy Planning Network - CIS Implementation Excellence Award for our implementation at the City of Bellevue, WA. The project was scored on project innovation, benefits, and project management and application quality. • Center for Digital Government - Best of California - Best Application Serving the Public - Awarded to Los Angeles City Department of Public Works for their deployment of Infinity.Link, utility customer self-service (My Waterworks Account Manager) City of South Bend, Indiana 81