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immediately depending on the nature and complexity of the issue. <br />Contact the support department at your convenience for a status update on your <br />development issues, or log onto our website (if available to you) to view your issues on- <br />line. <br />Escalation Process <br />Our escalation process is defined below. This process has been put in place to ensure that issues <br />are being dealt with appropriately. If at any time you are not completely satisfied with the <br />resolution of your issue, you are encouraged to escalate with the support department as follows: <br />Level 1: Contact the support representative working on your issue <br />Level 2: Contact the support supervisor or group lead <br />Level 3: Contact the Director of Support <br />Level 4: Contact the Vice President of Operations <br />Level 5: Contact the Executive Vice President <br />Holiday Schedule <br />Below is a listing of statutory holidays. Please note that support services will be closed on <br />designated days as outlined below. <br />New Year's Day Closed <br />President's Day Closed <br />Memorial Day Closed <br />Independence Day <br />Closed <br />Labor Day <br />Closed <br />Thanksgiving <br />Closed <br />Christmas Eve <br />Early Closure <br />Christmas Day <br />Closed <br />New Year's Eve <br />Early Closure <br />