Opening of Proposals - Utility Billing System - Advanced Utility Systems - Part 2

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ADVANCED U T I L I T Y S Y S T E M S (6) include a statement that key personnel will be on -site for go -live and available to the extent proposed for the duration of the project plus ninety days after go -live, acknowledging that no person designated as "key" to the project shall be removed or replaced without the prior written concurrence of the City. Advanced staff will work both on -site and through remote access to the City's system. Staff is on site at key points in the implementation based on a schedule approved by the client, usually for 4-5 days at a time. During those visits, Advanced staff would work closely with the staff at the City to perform activities specific to completion of milestones identified in the project schedule. Key personnel will be on -site for go -live and available to the extent proposed for the duration of the project plus ninety days after go -live. The City will be assigned a Project Manager, Application Consultant, Technical Consultant, and a Conversion Lead that will not change through the life of the project, unless the organization requests a change. Trainers are assigned based on their expertise in the areas being covered. If the organization would find it helpful, we would be happy to arrange interview sessions with personnel from Advanced so you may feel comfortable with the people being assigned to your project. City of South Bend, Indiana 53