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Task Description <br />Vendor <br />Hours <br />Sub- <br />Contractor <br />City <br />Staff <br />Hours <br />Hours' <br />Payment File — F'irstSource <br />40 <br />80 <br />Real -Time Payment Posting <br />40 <br />80 <br />40 <br />80 <br />Payment File — ChecicFrce/Fisery <br />40 <br />80 <br />Payqjent File — I3i ll➢'ay/1yIAItS <br />40 <br />80 <br />Payment File — PayNearMc <br />40 <br />80 <br />ACH Withdrawal — FirstSource <br />40 <br />80 <br />Customer Relationship Management — Customer Contact <br />0 <br />0 <br />Information and Service Address Outbound <br />Customer Relationship Management — Customer <br />40 <br />80 <br />Activities/Interactions and Notes Outbound <br />Customer Relationship Management — Customer <br />40 <br />80 <br />Activities/Interactions and Notes Inbound <br />Customer Relationship Management — Service Order <br />40 <br />80 <br />Interface <br />Customer Relationship Management — Aeeount <br />40 <br />80 <br />Information <br />Elemos Waste- Management Software <br />120 <br />240 <br />County Property Records <br />60 <br />120 <br />Mailing Address Verification <br />0 <br />0 <br />ESRI <br />80 <br />160 <br />CSS 10 Portal Modification <br />80 <br />160 <br />MTR 24 - Modification <br />50 <br />100 <br />Note: City Staff hours and number of staff will fluctuate over the course of the implementation. <br />The City will need to assign a core team (typically 4- 6 people) to the project who will <br />participate in all core team training, discovery session, and will be the internal leads testing and <br />will participate in end user training sessions. Subject Matter Experts (SME's) will be required at <br />various stages, particularly during the testing phases to supplement the core team. <br />Utility Billing System Proposal Form F - Page 50 of 81 <br />